Clinical Case Manager Lead

4 weeks ago

Stamford, Connecticut, United States Felton Institute Full time
Job Summary

The Lead Clinical Case Manager is a licensed or registered clinician with direct service experience with individuals experiencing homelessness, substance use, mental health needs, and medical complexity. This role provides clinical consultation and support to the interdisciplinary team, oversees client referrals and intake, and manages a targeted caseload of individuals with high complexity.

Key Responsibilities
  • Provides clinical consultation and support to the interdisciplinary team
  • Oversees and manages client referrals and intake
  • Manages a targeted caseload of individuals with high complexity
  • Provides therapy, clinical case management, and crisis services
  • Outreach to shelters, streets, hospitals, and community settings
  • Supports operational and continuous quality improvement initiatives
  • Ensures timely and accurate documentation of all services provided
Requirements
  • Master's Degree in Social Sciences, Psychology, Counseling Psychology, or related field
  • Current California State Licensure or registration as an associate
  • Two years post-graduate experience preferred
  • Three years of experience providing mental health services to individuals with serious mental health challenges, substance use, and homelessness
  • Experience with specific modalities, harm reduction, contingency management, substance use disorder treatment, crisis intervention, de-escalation, and motivational interviewing
  • Outreach in settings that include shelters, street encampments, SROs, hospitals, and other assigned areas
  • Charting and documentation experience under insurance payors such as Medi-Cal, medical, and special population funding
  • Consultation and leadership experience in multi-level programming
  • Demonstrated proficiency in Microsoft applications, phone-based applications, and navigating EHR systems
  • Ability to facilitate trauma-informed debriefing and participatory decision-making
  • Effective triaging skills to prioritize work based on risk and client need; crisis intervention skills
  • Demonstrated ability to interact with and respect differences of opinion, beliefs, culture, appearances, and ways of life
  • Good negotiation and problem-solving skills
  • Excellent communication (written and verbal) and interpersonal skills
  • Strong organizational skills, attention to detail, ability to prioritize tasks, and manage time effectively
  • Demonstrated experience as a team player with a welcoming attitude
  • Strong knowledge of county behavioral health department and community resources for linkage support

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