Service Excellence Associate
1 week ago
Company Overview:
American Cybersystems is actively seeking a dedicated Customer Service Representative to join our dynamic team.
Position Type: Full-time/Contract to Hire
Role Overview:
As a Customer Service Representative, your primary responsibilities will include:
- Handling moderate to complex client inquiries and issues.
- Collaborating with various organizational teams to ensure timely service delivery and issue resolution.
- Engaging with internal teams to ensure that challenges are addressed efficiently and effectively.
- Providing guidance and support to junior team members, including overseeing their work as necessary.
Preferred Qualifications:
- Experience in a call center or financial services environment is highly desirable.
- Ability to work in a hybrid model, with a mix of in-office and remote work.
- This position is temporary, with the potential for full-time employment based on performance.
- A high school diploma is required; a college degree is not mandatory.
Compensation and Benefits:
Pay Range: $23/hr. - $25/hr. on W2, based on qualifications and experience.
Benefits Include:
- Medical and pharmacy coverage
- Dental and vision insurance
- 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Life insurance and pet insurance
- Short-term and long-term disability coverage
- Accident and critical illness coverage
- Paid time off and sick leave
- Employee Assistance Program (EAP)
About American Cybersystems:
Founded in 1998, American Cybersystems is a leader in providing technology and business transformation solutions. With a global presence and a commitment to excellence, we empower our clients to achieve their goals.
Equal Opportunity Employer:
American Cybersystems is an Equal Opportunity Employer and prohibits discrimination based on race, color, religion, national origin, sex, age, disability, or any other status protected by law.
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