Service Excellence Associate

1 week ago


Lake Mary, Florida, United States American Cybersystems Full time

Company Overview:

American Cybersystems is actively seeking a dedicated Customer Service Representative to join our dynamic team.

Position Type: Full-time/Contract to Hire

Role Overview:

As a Customer Service Representative, your primary responsibilities will include:

  • Handling moderate to complex client inquiries and issues.
  • Collaborating with various organizational teams to ensure timely service delivery and issue resolution.
  • Engaging with internal teams to ensure that challenges are addressed efficiently and effectively.
  • Providing guidance and support to junior team members, including overseeing their work as necessary.

Preferred Qualifications:

  • Experience in a call center or financial services environment is highly desirable.
  • Ability to work in a hybrid model, with a mix of in-office and remote work.
  • This position is temporary, with the potential for full-time employment based on performance.
  • A high school diploma is required; a college degree is not mandatory.

Compensation and Benefits:

Pay Range: $23/hr. - $25/hr. on W2, based on qualifications and experience.

Benefits Include:

  • Medical and pharmacy coverage
  • Dental and vision insurance
  • 401(k) plan
  • Health Savings Account (HSA) and Flexible Spending Account (FSA)
  • Life insurance and pet insurance
  • Short-term and long-term disability coverage
  • Accident and critical illness coverage
  • Paid time off and sick leave
  • Employee Assistance Program (EAP)

About American Cybersystems:

Founded in 1998, American Cybersystems is a leader in providing technology and business transformation solutions. With a global presence and a commitment to excellence, we empower our clients to achieve their goals.

Equal Opportunity Employer:

American Cybersystems is an Equal Opportunity Employer and prohibits discrimination based on race, color, religion, national origin, sex, age, disability, or any other status protected by law.



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