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Healthcare Access Coordinator
2 months ago
Position Overview:
About Us:
At Mercy, we are dedicated to a mission that emphasizes healing through compassionate care and outstanding service. We pride ourselves on creating careers that align with the unique talents of individuals, fostering both professional skills and heartfelt dedication. Our commitment to excellence has earned us recognition as one of the Top 100 Places to Work by Modern Healthcare Magazine.
Role Summary:
The Patient Access Representative serves as a vital first point of contact for patients, embodying the highest standards of customer service and compassion. This role is crucial in facilitating the patient's entry into any Mercy facility, encompassing various responsibilities such as scheduling appointments, managing registrations, verifying benefits, and ensuring financial clearance, including pre-visit collections.
Key Responsibilities:
- Accurately gather and input patient information into the medical record.
- Demonstrate exceptional attention to detail and maintain up-to-date knowledge of insurance providers, Medicare regulations, and compliance with federal and state guidelines.
Qualifications:
- Experience: 1-3 years of clerical and customer service experience is preferred, along with familiarity with medical terminology and insurance plans.
- Education: A high school diploma is required; some college education is advantageous.
- Skills: Strong communication abilities, both verbal and written, are essential. Candidates should possess excellent telephone etiquette and the capability to build positive relationships with patients, healthcare professionals, and insurance representatives.
- Organizational skills and meticulous attention to detail are critical for success in this role.
- Ability to thrive under pressure, meet deadlines, and complete daily tasks with high accuracy.
- Proficiency in various computer systems, including the use of a 10-key calculator and keyboard.
- Physical Requirements: The role necessitates the ability to lift, push, or pull up to 50 lbs regularly, along with prolonged standing and walking during shifts. Candidates should be capable of gripping, reaching, bending, kneeling, twisting, and squatting as required.
Benefits:
We offer a comprehensive benefits package, including health, vision, and dental coverage from day one, paid time off, tuition reimbursement, and employer-matched retirement plans for eligible employees working 32 hours or more per pay period.
Join Our Mission:
At Mercy, we believe in the power of compassion and professionalism. Our supportive community is committed to guiding you through every challenge, providing opportunities to innovate and enhance the healthcare experience. If you resonate with our mission and values, we invite you to explore a career with us.
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