Patient Access Representative

4 weeks ago


Galena, Kansas, United States Mercy Full time
Overview

Mercy is a healthcare organization that values compassion and professionalism. We are seeking a Patient Access Representative to join our team.

Responsibilities

The Patient Access Representative will be the first point of contact for patients and will be responsible for ensuring that they receive exceptional customer service. This will involve facilitating all components of the patient's entrance into any Mercy facility, including scheduling, registration, benefit verification, pre-certification, and financial clearance.

The ideal candidate will have excellent communication skills, both written and verbal, and will be able to establish and maintain positive working relationships with patients, physicians, and hospital staff. They will also be knowledgeable about insurance carriers, Medicare guidelines, and federal and state regulations.

Requirements
  • 1-3 years of clerical experience and customer service experience preferred
  • High School diploma required; some college helpful
  • Ability to communicate effectively, establish positive relationships, and work under stress
  • Knowledgeable about computers and able to use a 10-key calculator and computer keyboard
  • Physical Requirements: ability to push, pull, and/or lift 50 lbs; prolonged standing and walking during each shift
What We Offer

Mercy offers a comprehensive benefits package, including day-one health, vision, and dental coverage, PTO, tuition reimbursement, and employer-matched retirement funds. We are committed to providing a supportive community for our employees and opportunities for growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates.



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