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House Attendant-Lobby Specialist

2 months ago

Jacksonville, Florida, United States Aimbridge Hospitality Full time
Job Summary

Versión en español disponible a pedido.

The House Attendant-Lobby Specialist responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby functions, including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, delivering service items to guest rooms upon requests from the front desk, and driving shuttle van when needed (property specific).

Responsibilities
  • Approach all encounters with guests and associates in a friendly service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Clean/Buff floors daily according to hotel standards.
  • Shampoo carpets in the public areas according to hotel standards.
  • Shampoo furniture as needed according to hotel standards.
  • Clean Public restrooms and ensure maintenance on a regular basis/as needed throughout the shift.
  • Handle all requests for luggage assistance at check in/our in a friendly efficient and courteous manner.
  • Practice safe work habits to ensure safety to guests, fellow associates, and self.
  • Handle items for 'Lost and Found' according to Aimbridge Hospitality standards.
  • At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.
  • Complete daily assignment check list and submit to supervisor at the end of the day.
  • Be familiar with Aimbridge Hospitality policies and house rules.
  • Ensure that associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and all other associates.
  • Put all equipment away properly after usage according to Aimbridge Hospitality standards.
  • Have knowledge of and assist in all emergency procedures during the overnight shift.
  • Clean and dust floors daily according to Aimbridge Hospitality standards.
  • Maintain hotel equipment in proper working order.
  • Maintain storage of hotel equipment in proper area.
  • Clean guestrooms as needed.
  • Complete special projects as assigned by the Housekeeping Manager.
  • Attend meetings as required by management.
  • Perform any other duties as requested by management.
Property Details

Located in a quiet residential area, the hotel offers quick access to businesses, restaurants, and shopping centers. The hotel features a fully equipped kitchen and a separate living area with sofa sleeper in each suite. A complimentary hot full breakfast is served daily, and a complimentary evening dinner and drinks are available Monday through Thursday. The hotel also has a full-service bar open 7 nights a week and a heated outdoor pool and fully equipped fitness center.

Company Overview

Aimbridge Hospitality is a global leader in third-party hotel management, with a growing portfolio representing over 1,550 hotels in all 50 states and 22 countries. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

Benefits
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan