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Guest Reception Specialist

2 months ago

Jacksonville, Florida, United States San Jose Country Club Full time
Job Overview

Our Vision: To provide an exceptional experience for our members and their guests, emphasizing the highest standards of lifestyle and creating an atmosphere of tranquility with unparalleled amenities and services.

Our Mission: We serve as a private venue for families and guests who value high-quality lifestyle experiences. Our establishment is inspired by tradition and dedicated to offering outstanding personalized service to our members.

Core Values:
Integrity
Welcoming Atmosphere
Enjoyment
Passion
Excellence

We are currently seeking a dedicated individual for the role of Host. In this position, you will warmly welcome members as they arrive and guide them to their designated seating or waiting area. Additionally, you will assist guests over the phone with reservation inquiries. Success in this role requires the ability to stand for extended periods and effectively manage a bustling environment.

Host Responsibilities:

  • Welcoming guests upon arrival and managing the waiting list as needed.
  • Providing menus and addressing initial inquiries from guests.
  • Seating guests at tables or in designated waiting areas.
  • Assigning tables while considering server rotation to ensure balanced service.
  • Accommodating special requests from members regarding reservations (e.g., anniversaries, birthdays).
  • Addressing complaints and alerting management as necessary.
  • Handling phone calls, taking reservations, and responding to questions.
  • Possessing knowledge of the menu offerings.
  • Assisting in other restaurant roles as required.
  • Delivering exceptional customer service.

Host Requirements:

  • High school diploma or equivalent preferred.
  • Ability to deliver outstanding customer service in a fast-paced setting.
  • Positive demeanor and capacity to collaborate effectively with restaurant staff.
  • Ability to perform high-quality work independently.
  • Capability to stand for prolonged periods.
  • Able to safely lift and maneuver trays of food when necessary.
  • Willingness to follow directions and seek clarification when needed.
  • Familiarity with point-of-sale systems.
  • Experience in a busy restaurant environment.
  • Prior restaurant experience is advantageous.
  • Availability to work weekends and holidays.

Benefits: Full-time position with a comprehensive benefits package including 401k, health, dental, vision, paid time off, and holiday compensation.