Development Administration and Marketing Coordinator

2 days ago

Seattle, Washington, United States Salvation Army Full time
Job Summary

The Salvation Army is seeking a highly organized and detail-oriented Development Administration and Marketing Coordinator to support the Development Administration and Marketing and Communications Directors in their efforts to drive fundraising and marketing initiatives. This role will play a critical part in ensuring the smooth operation of all development administration and marketing and communications initiatives, essential office procedures, and assisting the Development Administration and Marketing and Communications Directors in a professional manner.

Key Responsibilities
  • Manage development administration and marketing and communications project management tracking systems, communication schedules, and logistics.
  • Steward development administration donors by providing membership services, answering general questions, and managing annual broad-based donor efforts.
  • Support Development Administration Directors in their efforts to actively identify donor prospects and proactively reach out to potential supporters.
  • Monitor relationships with direct marketing vendors to ensure quality of service, deployment of communications plans, and timely fulfillment.
  • Maintain analytics, strategy, and creative aspects for all development administration and marketing and communication initiatives while keeping to deadlines.
  • Project manage all conferences, presentations, and seminars, including coordinating arrangements and logistics, as well as serving as on-site support. Will involve evening and weekend commitments.
  • Manage development and marketing and communications budgets to ensure resources are used wisely and budget parameters are not exceeded.
  • Prepare monthly development administration and marketing and communications activity reports based on approved completed gift reports and provide reports at DHQ and THQ levels.
  • Review and post development administration gifts from Gift Management System to Portfolio System.
  • Monitor advertising and print billing process, including billing accuracy.
  • Code and process invoices for payment.
  • Assist with pulling reports for donor relations and gift planning and analyzing donor lists. Create queries and reports as well as maintain organized and efficient electronic and paper files.
  • Create and optimize mass email communications/newsletters. Develop solutions for troubleshooting technical issues.
  • Crosstrain in duties of other development department personnel.
  • Answer and process incoming inquiries from internal and external sources.
  • Maintain inventory of development administration and marketing and communications materials - order as required and fulfill new requests.
  • Support marketing and communications content activities, including managing content calendar, assisting with photo and video content requests, scheduling appointments and logistics, identifying clients, and managing publicity releases.
  • Create, edit, and proof-read select materials for internal and external audiences as well as distribute content via mail, e-mail, web, and social media.
  • Manage elements of media relations activities, including conducting research, managing media distribution lists, monitoring media activity, and distributing media reports.
  • Monitor, respond, or refer general inquiries from the Development contact email.
  • Oversee direct marketing finances by overseeing budgets per unit, processing invoices, and reconciling with Finance.
  • Drive to events, meetings, and on other work-related tasks, as needed or assigned.
Requirements
  • Embraces, supports, and reflects well on The Salvation Army's mission and values through one's professional responsibilities and behavior at all times.
  • Bachelor's degree or comparable experience, plus a minimum of three years of experience in an office role with a proven track record of improving relationships.
  • Effective interpersonal, conversational, and presentation skills, demonstrating emotional intelligence, situational awareness, and positive writing abilities.
  • Team player, able to check ego at the door, with an ability to collaborate effectively with officers, staff, and volunteers for successful achievement of position and department goals.
  • Ability to work independently in a fast-paced environment. Must be highly organized and able to effectively manage multiple projects and competing priorities with professionalism and grace. Must keep good documentation through contact reports and activity tracking, using the Portfolio database according to Salvation Army protocols.
  • Demonstrates goal-orientation, with a drive to achieve agreed-upon goals within agreed-upon timeframes.
  • Maintains accurate and well-organized records and ensures confidentiality of all department records and files.
  • Performs other development duties as requested.
  • Proven project and event management skills.
  • Strong customer service and interpersonal skills.
  • High level of accuracy and thoroughness.
  • Strong communication skills (written, verbal, and graphic).
  • Ability to meet deadlines.
  • Ability to work with a broad audience, including but not limited to: TSA officers and staff, Advisory Board Committee members, non-profit, government, and corporate groups.
  • Ability to work professionally with sensitive or confidential information.
Relevant Experience
  • Demonstrates familiarity with fundraising, marketing, communications, event management, and community relations principles.
  • Minimum three years office experience.
  • Three years' experience in the effective use of software programs to design and produce marketing materials, track, and analyze results.
  • Two years of experience providing sales and marketing support.
  • Experience in Donor Relations and Gift Planning - financial, legal, or business desired.
  • Valid Washington driver license and the ability to meet the driving standards of the Salvation Army driving criteria, including but not limited to:
    • A clean driving record.
    • No current suspensions or revocations.
    • At least 21 years of age.
Software-Related Skills
  • Microsoft Word, Excel, and PowerPoint required.
  • Working knowledge of content management systems and the ability to post updates and changes to existing web pages.
  • Working knowledge of integrated database applications and ability to use new software programs with basic training.
Physical Requirements
  • Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
  • Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
  • Ability to operate a telephone.
  • Ability to operate a desktop or laptop computer.
  • Ability to lift up to 25 lbs. (usually file boxes).
  • Ability to access and produce information from a computer.
  • Ability to understand written information.

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