New Patient Scheduler

7 days ago


Houston, Texas, United States Inception Fertility Full time

Job Summary

We are seeking a highly skilled New Patient Scheduler to join our team at Inception Fertility. As a key member of our scheduling team, you will be responsible for ensuring positive and proactive communications with prospective and existing patients via inbound and outbound telephone calls and email.

Key Responsibilities:

  • Timely answer all telephone inquiries from potential new patients and deliver superior patient service on all inbound and outbound calls/contacts, emails, and/or chat sessions.
  • Instruct patients desiring new patient appointments to complete required registration forms (either by internet, email, fax, or mail).
  • Log patient calls daily and route registration forms to appropriate contact at each location and/or business office representative.
  • Maintain monthly log for new patient referral spreadsheet and mail new patient packet to potential new patients when requested.
  • Maintain patient confidentiality and perform other duties as assigned.

Requirements:

  • High School Diploma required.
  • Candidates must be bilingual in Spanish (reading, writing and speaking).
  • 1-2 years patient contact/scheduling experience.
  • Demonstrated knowledge of HIPAA compliance and requirements.
  • Ability to exhibit computer proficiency in Microsoft and EMR platforms and programs.
  • Superior organizational and time management skills.

What We Offer:

  • FREE employee only coverage option for the medical, dental and vision plans plus FREE basic life insurance, EAP and long-term disability insurance.
  • Adoption assistance and fertility benefits.
  • Maternity and paternity/partner paid leave.
  • 401k with generous match.
  • 11 Company-paid holidays.
  • PTO starting at 18 days/year.
  • Family member recognition and referral program.
  • Continuing education/professional development reimbursement and time off.

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