Hotel Operations Manager
4 days ago
Four Seasons Hotels Ltd is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our commitment to luxury and genuine heart sets us apart in the industry.
Salary Package
The successful candidate will receive a competitive salary package, including an estimated $90,640 - $92,000 annual base salary, along with market-leading benefits such as medical, dental, vision, and retirement savings plans. Additionally, you'll enjoy complimentary stays at other Four Seasons properties, free meals on duty, and paid holidays, vacation, and sick days.
About the Role
We are seeking an experienced Hotel Operations Manager to oversee the Front Office and Guest Services. Key responsibilities include ensuring seamless communication between departments, coordinating arrivals and departures, and resolving customer complaints with the highest level of hospitality and professionalism. As a leader on our team, you'll be responsible for interviewing, training, and scheduling staff, as well as conducting performance reviews and disciplinary conversations.
Required Skills and Qualifications
To succeed in this role, you'll need 1-3 years of experience in rooms division management, excellent communication and organization skills, and proficiency in Microsoft Office products, Opera, Salesforce, and other relevant programs. You must also possess reading, writing, and oral proficiency in both Portuguese and English.
Benefits
At Four Seasons, we offer a dynamic work environment where motivated individuals can flourish. Our culture breeds success, and we reward it in many ways. In addition to your salary and benefits package, you'll have access to transportation benefits, free uniforms and uniform care, and opportunities for career growth and development.
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