Clinical Informatics Support Specialist

4 weeks ago

Garden City, Michigan, United States Unavailable Full time
Job Summary

The Clinical Informatics Support Specialist will provide technical support and guidance to end-users within a healthcare setting. This role requires strong communication and leadership skills, with the ability to work with a diverse workforce in all levels of the organization.

Key Responsibilities
  • Support and optimize clinical information system capabilities to meet the organization's goals of quality patient care, operational efficiency, and regulatory compliance.
  • Participate in workflow design and development, project implementation, documentation, and end-user training.
  • Understand and utilize evidence-based practice in initial and ongoing EHR training and competency to end-users.
  • Contribute to training curricula, communication, and change management for technology changes, upgrades, and downtimes to customers.
  • Responsible for problem-solving, assessing processes and issues, and collaborating with other staff and physicians to develop solutions resulting in efficient and functional workflows for end-users of our software applications.
  • Participate in projects, meetings, and workshops. Gather information from end-users as needed. Escalate appropriately. Prioritize responsibilities and organize workload to ensure that work is successfully completed within deadlines.
  • Promote the role of informatics and training by building relationships with customers, through positive interaction, problem identification, and resolution.
Qualifications

Required Education and Experience:

  • 3 years' healthcare experience
  • Understanding of hospital, ambulatory, and post-acute care operations, interdepartmental processes, interactions, and workflows in the healthcare setting
  • Basic proficiency with PC software applications
  • Experience with process improvement and/or information systems within a clinical setting, preferred
  • Epic experience, preferred

Required Licensure and Certifications:

  • High School Diploma/G.E.D.
  • After being hired, must successfully complete the Epic Credentialing process which includes a satisfactory presentation of a trial lesson to a panel, and passing of a written proficiency exam with a minimum score of 85%

Special skills preferred include:

  • Strong problem-solving skills with a creative and open-minded approach
  • Ability to manage project tasks and timelines
  • Strong communication skills with ability to facilitate groups toward consensus
  • Ability to organize priorities and tasks effectively
  • Proficiency in commonly used software programs
  • Ability to effectively train others and simplify complex topics

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