Front Desk Representative
3 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Great Wolf Lodge. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.
Key Responsibilities:
- Welcome guests by greeting, answering questions, and responding to requests in a professional and courteous manner.
- Register guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, and issuing guest room keys.
- Establish credit by verifying credit cards or obtaining cash.
- Direct guests to their rooms by showing location on a resort map.
- Convey information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
- Provide concierge duties to guests by answering any inquiries regarding resort services and amenities.
- Maintain records by entering room and guest account data.
- Collect revenue by entering services and charges, computing bills, and obtaining payment.
- Makes resort and other reservations by entering or telephoning requirements, checking availability, and confirming requirements.
- Secure guest's valuables by processing lost and found to the housekeeping department.
- Confirm guest identity for registering guests.
- Maintain a safe working environment by verifying, reporting, and acting in a safe manner.
Requirements:
- High School Diploma (or equivalent education/experience).
- Must be flexible regarding schedule, based on business demands.
- Previous experience demonstrating strong customer service skills.
- Successful completion of a criminal background check and drug screen.
Preferred Qualifications:
- Ability to multi-task and prioritize a variety of tasks with minimal direction.
- Proven teamwork skills.
- Enthusiastic and energetic.
- Excellent communication skills.
Physical Requirements:
- Ability to lift up to 30 lbs.
- Able to sit and/or stand for long periods of time.
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