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Customer Service Representative

2 months ago

Minneapolis, Minnesota, United States Amplifon Full time
About the Role

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Amplifon. As a Front Desk Associate, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience.

Key Responsibilities
  • Customer Service: Provide outstanding customer service, responding to customer inquiries and resolving any issues in a timely and professional manner.
  • Scheduling and Coordination: Schedule and coordinate appointments, screenings, and confirmations with customers, ensuring seamless communication and follow-up.
  • Administrative Support: Maintain accurate and up-to-date customer records, process payments, and perform other administrative tasks as needed.
  • Communication: Communicate effectively with customers, colleagues, and management, ensuring clear and concise information is shared.
Requirements
  • Customer Service Experience: 3+ years of experience in a customer-facing role, with a proven track record of providing exceptional service.
  • Administrative Skills: Proficient in administrative tasks, including scheduling, data entry, and record-keeping.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
What We Offer
  • Competitive Pay: $16-$17/hour, with opportunities for bonuses and incentives.
  • Benefits Package: Comprehensive benefits package, including health insurance, dental insurance, vision insurance, and more.
  • Work-Life Balance: Monday-Friday schedule, with regular working hours and opportunities for flexibility.