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Application Support Engineer

1 month ago

Tampa, Florida, United States Randstad US Full time
Job Summary:

We are seeking an experienced Application Support Engineer to join our team. The successful candidate will have a strong background in Oracle Flexcube and a proven track record of providing excellent support to our customers.

Key Responsibilities:

* Provide timely and effective support to our customers via phone, email, and remote access * Troubleshoot and resolve complex technical issues related to Oracle Flexcube * Collaborate with cross-functional teams to resolve issues and improve processes * Develop and maintain technical documentation and knowledge base * Stay up-to-date with the latest Oracle Flexcube releases and features

Requirements:

* 7-11 years of experience in an Application Support role * Strong knowledge of Oracle Flexcube and its core components * Experience with messaging tools such as Kafka, EMS, and Fuse * Strong troubleshooting and problem-solving skills * Excellent communication and teamwork skills * Bachelor's degree in Computer Science or related field