Application Support Senior Analyst
3 weeks ago
The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements to help us and the business succeed.
Key Responsibilities
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains, and supports applications and their operating environments, focusing on stability, quality, and functionality against service level expectations.
• Performs same day risk reconciliations
• Develops and maintains technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assesses risk and impact of production issues and escalates to business and technology management in a timely manner.
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participates in application releases, from development, testing, and deployment into production.
• Engages in post-implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities, and security issues; Ensures essential procedures are followed and helps to define operating standards and processes.
Requirements
• 5-8 years of experience in an Application Support role
• Experience installing, configuring, or supporting business applications
• Experience with some programming languages and willingness/ability to learn
• Effective written and verbal communications, including the ability to explain technical issues in simple terms that non-IT staff can understand
• Bachelor's/University degree or equivalent experience
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