Senior Application Support Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled Senior Application Support Specialist to join our team at Mindlance. As a key member of our application support team, you will be responsible for providing technical operational support and troubleshooting issues reported by users. Your expertise in Ab Initio, Unix, and Oracle SQL will be invaluable in resolving complex issues and maintaining environment stability.
Key Responsibilities:
• Perform technical operational tasks on a routine basis within OLA
• Troubleshoot issues reported by users and issues self-detected within SLA
• Independently resolve all known issues and 80% of newly occurred issues, including data investigations
• Monitor and recover all processes
• Maintain environment stability
• Coordinate with Level 3 and Development team on resolving issues in PROD environment and provide feedback
• Collect environment improvement points and provide a plan to Development team and application owners
• Plan and coordinate release knowledge sharing, migrations, disaster recovery, and documentations
• Provide knowledge and support training for new team members
• Develop support scripts and simplify issue-investigation scripts
• Take lead on new implementations and rollouts
Requirements:
• 4+ years of experience in application development and/or application support
• 3+ years in Ab Initio and Database related projects
• 3+ years with Unix commands, Oracle SQL, PL/SQL, ETL, WebSphere, job scheduling tools, system monitoring tools like App Dynamic
• Knowledge on IT service process ITIL and have mindset of DevOps
• Knowledge on Abinitio, Hadoop, and shell scripting is preferred
• Knowledge on Finance accounting domain
• Strong oral and written communication skills
• Attention to detail, troubleshooting, and log analysis skills throughout application components
• Willing to work flexible hours
Education:
• Degree in Computer Engineering, or equivalent experience
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