Warranty Administration Liaison

7 days ago


Wichita, Kansas, United States ProHome LLC Full time
Job Overview

We are seeking a skilled Warranty Administration Liaison to join our team at ProHome LLC in Wichita, KS or surrounding areas.

Estimated Salary: $60,000 - $80,000 per year

This is a full-time position that requires excellent communication and organizational skills, as well as the ability to build strong relationships with homeowners, builders, and developers.

About the Role

The successful candidate will serve as the primary point of contact for a group of homeowners and builders within assigned territories, providing exemplary customer service and maintaining open communication throughout the warranty administration process.

Key responsibilities include:

  • Serving as the lead point of contact for a group of homeowners, sub-contractors, builders & developers within assigned territories.
  • Responding to customer inquiries, claims, and requests for service calls.
  • Coordinating subcontractors to meet contractual conditions of performance.
  • Preparing reports and documenting job status and completion.
  • Becoming and remaining proficient on our services and associated terminology.
  • Planning, organizing, and officiating builder meetings.
Requirements

To be considered for this role, you should have:

  • A Bachelor's degree preferred or equivalent combination of education, training, and experience.
  • Strong attention to detail and organizational skills, capable of holding sub-contractors to expected timelines.
  • Friendly relationship-building skills with customer service excellence.
  • Team player who enjoys working with a close-knit team.
  • Proficient professional business communication – written and oral.
  • Exceptional follow-up, problem-solving, and conflict resolution skills.
  • The ability to successfully use a CRM system, internet, and office programs.

We require candidates to reside in Wichita, KS or the surrounding area. Only selected candidates will be contacted for an interview.


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