Client Engagement Specialist
3 weeks ago
About the Role
This is a unique opportunity to join Switchlist and contribute to the growth of our business. As a Client Engagement Specialist, you will be responsible for ensuring new and existing users have an exceptional experience with our product. Your role will involve being a product and use case expert, providing technical support, and interacting with our co-founders, product, and marketing teams.
Key Responsibilities
- Responsible for outreach of new users and uncovering opportunities for customers to receive the greatest possible value from the product
- Responsible for writing and optimizing customer engagement email sequences in Hubspot
- Create the majority of content for our support/help desk
- Own the customer webchat channel
- Manage and optimize your time across several different initiatives
- Held responsible to: new customer acquisition, freemium conversion, and customer usage KPIs
- Assistance with marketing campaigns and generating word-of-mouth referrals
- Consistently provide customer feedback
Candidate Profile
- Bachelor's degree preferred (or relevant work experience)
- 3+ years in sales, account management, and/or client support
- Experience with modern CRM tools (preferably Hubspot) and G Suite
- Experience in B2B, SaaS, Marketing, and/or Partnerships is strongly desired
- Some experience hosting webinars
- Dynamic, consultative approach to finding solutions
- Adaptable and flexible in a fast-paced, dynamic environment
- Demonstrated excellence with verbal and written communications and time management
About Switchlist
Switchlist is a rapidly growing company based in Cincinnati, with a team that works remotely. We are looking for a talented individual to join our team and contribute to our success.
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