Client Engagement Specialist

3 weeks ago


Union, Kentucky, United States SwitchList Full time

About the Role

This is a unique opportunity to join Switchlist and contribute to the growth of our business. As a Client Engagement Specialist, you will be responsible for ensuring new and existing users have an exceptional experience with our product. Your role will involve being a product and use case expert, providing technical support, and interacting with our co-founders, product, and marketing teams.

Key Responsibilities

  • Responsible for outreach of new users and uncovering opportunities for customers to receive the greatest possible value from the product
  • Responsible for writing and optimizing customer engagement email sequences in Hubspot
  • Create the majority of content for our support/help desk
  • Own the customer webchat channel
  • Manage and optimize your time across several different initiatives
  • Held responsible to: new customer acquisition, freemium conversion, and customer usage KPIs
  • Assistance with marketing campaigns and generating word-of-mouth referrals
  • Consistently provide customer feedback

Candidate Profile

  • Bachelor's degree preferred (or relevant work experience)
  • 3+ years in sales, account management, and/or client support
  • Experience with modern CRM tools (preferably Hubspot) and G Suite
  • Experience in B2B, SaaS, Marketing, and/or Partnerships is strongly desired
  • Some experience hosting webinars
  • Dynamic, consultative approach to finding solutions
  • Adaptable and flexible in a fast-paced, dynamic environment
  • Demonstrated excellence with verbal and written communications and time management

About Switchlist

Switchlist is a rapidly growing company based in Cincinnati, with a team that works remotely. We are looking for a talented individual to join our team and contribute to our success.



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