Customer Service Representative

1 day ago


Saint Paul, Minnesota, United States Horizon Chemical LLC Full time
Job Overview

Horizon Commercial Pools is a rapidly expanding company serving the commercial swimming pool industry. We provide a wide range of services, including chemicals, equipment, supplies, service, renovation, and education. Our commitment to exceptional service and long-term relationships with our staff, customers, suppliers, and industry professionals sets us apart.

We are seeking a friendly, energetic, and customer-focused Customer Service Specialist to provide our customers with an outstanding experience. Responsibilities will include answering a high volume of phone calls, processing orders, assisting will-call customers, and performing general office duties.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Process customer orders accurately and efficiently.
  • Assist will-call customers who arrive on site to inquire about orders.
  • Perform general office duties as assigned.
Requirements
  • 2+ years of customer service experience in an office setting.
  • Proficiency in Microsoft Office tools (Word, Excel, Outlook, and Teams).
  • Ability to follow safe operating procedures.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.


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