Coffee Specialist
2 weeks ago
Café Service Associate
General Overview
The primary role of this position is to provide exceptional customer service while selling coffee and gelato products. This position is responsible for upholding quality standards and ensuring product availability at the café. Responsibilities include preparing various coffee and espresso beverages, serving gelato, offering baked goods, managing inventory, and delivering outstanding customer interactions.
Key Responsibilities
- Adhere to established policies and procedures within the café environment.
- Ensure the quality and freshness of all coffee and gelato offerings.
- Maintain appropriate inventory levels and product assortment for the café.
- Verify pricing accuracy and signage for all products.
- Keep the café area clean and organized, meeting company standards.
- Provide excellent customer service to enhance the shopping experience.
- Prepare and serve coffee and espresso drinks.
- Offer samples and serve gelato from the display.
- Handle baked goods and manage cash transactions.
- Support the overall success of the café and bakery.
Additional Responsibilities
Perform other job-related tasks as assigned.
Work Environment
This role involves daily interactions with both customers and team members, fostering a collaborative atmosphere.
Qualifications
To succeed in this role, candidates should possess the following:
- A high school diploma or GED is preferred.
- Previous experience in a café or barista role is advantageous.
- Current Food Handlers Permit.
- A passion for coffee and gelato products.
- Basic math skills for handling transactions.
- Strong communication skills, both verbal and listening.
- Ability to accept feedback and work collaboratively.
- Integrity, a positive attitude, and a commitment to the company’s mission.
- Flexibility to work weekends, evenings, and holidays.
Physical Requirements
This position may require standing for extended periods, lifting up to 50 pounds, and performing tasks that involve repetitive motion.
We are proud to be an equal opportunity employer and celebrate our employees' differences. Diversity enhances our workplace.
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