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Guest Experience Specialist

2 months ago

South Jordan, Utah, United States Red Robin Full time

Job Title: Host/Hostess


Job Overview:

The Host/Hostess at Red Robin plays a vital role in providing exceptional customer service to our guests, ensuring a warm welcome and efficient seating while coordinating To-Go orders. Reporting directly to the Assistant Manager, this position requires excellent communication skills, a friendly demeanor, and the ability to thrive in a fast-paced environment. The Host/Hostess is responsible for creating a positive first impression, managing guest flow, and upholding Red Robin standards of service.


Key Responsibilities:

  • First Impressions: Greet guests warmly and make them feel welcome, providing a memorable start to their dining experience.
  • Seating Guests: Escort guests to their tables promptly, considering their preferences and any special needs.
  • Reservation Management: Take reservations and manage waitlists efficiently, ensuring smooth seating arrangements for all guests.
  • To-Go Coordination: Handle To-Go orders with precision, following Red Robin standard operating procedures to provide exceptional service.
  • Customized Connection: Identify and cater to the individual needs of each guest, making personalized connections to enhance their dining experience.
  • Promote Atmosphere: Create a warm and inviting atmosphere, exhibiting an outgoing personality that contributes to a positive dining environment.
  • Crowd Management: Handle crowds effectively, putting guests at ease and managing seating accordingly to maintain a smooth workflow.
  • Large Parties: Manage large parties efficiently, explaining seating options and wait times while addressing any concerns or escalations from guests.
  • Section Management: Open and close sections based on the volume of guests, ensuring optimal seating arrangements and workflow.
  • Dining Area Maintenance: Rearrange furniture as needed, retrieve high chairs, and assist with maintaining cleanliness in the dining area.
  • Phone Handling: Answer phone calls, handle seating requests, and provide assistance to guests over the phone with professionalism and efficiency.
  • Additional Duties: Inflate balloons, perform restroom checks, assist servers with table clearing and resetting, and deliver silverware to guests as needed.
  • To-Go Functions: Take accurate To-Go orders, explain menu items, assemble orders accurately, and deliver food to guests, including curbside service when applicable.
  • Payment Handling: Handle cash transactions accurately, make change, and process credit card transactions securely and efficiently.


Requirements:

  • Education: High School degree or equivalent preferred.
  • Experience: No experience required; strong interpersonal and communication skills are essential.
  • Skills: Ability to work in a fast-paced environment with excellent organization and problem-solving skills.
  • Equipment: Familiarity with i-pad, computer/POS system, telephone, trays, tables, chairs, high chairs, coffee maker, dish machine, etc.


Work Environment:

  • Typical restaurant environment with varying temperatures; may experience sudden changes in temperature while taking To-Go orders outside to guests.


At Red Robin, we value exceptional service and strive to create memorable dining experiences for our guests. If you have a passion for hospitality, excellent communication skills, and enjoy working in a dynamic environment, we encourage you to apply for this role. Become a part of our welcoming atmosphere and contribute to our commitment to providing outstanding service to every guest, every time.