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Lead Housekeeper Supervisor

2 months ago

Durham, North Carolina, United States Crothall Services Group, Inc. Full time

Job Summary:

The Lead Housekeeper Supervisor is responsible for supervising, training, and inspecting the performance of assigned housekeeping staff to ensure all procedures are completed to the highest standards. This role requires a strong focus on customer service, attention to detail, and effective communication skills.

Key Responsibilities:

  • Provide quality service to customers by providing one-on-one attention to detail.
  • Ensure assigned staff have reported to work and clocked in properly; document late or absent employees.
  • Resolve internal/external guest complaints to ensure guest satisfaction.
  • Document call offs, and replace for any shift.
  • Coordinate assigned staff breaks.
  • Prepare and distribute assignment sheets to staff and review priorities.
  • Assign designated keys, radios, and beepers to assigned staff. Maintain accurate records of such assignments and ensure security of keys.
  • Check all equipment used by staff for proper supplies, neatness, cleanliness, and mechanical problems. Instruct designated personnel to correct deficiencies.
  • Inspect areas to confirm cleaning standards have been met.
  • Assist staff to ensure highest standards of cleanliness and service.
  • Conduct staff training as assigned.
  • Contribute to the team; exhibit professionalism with customers, fellow employees, and others.

Requirements:

  • Supervisory and customer service experience.
  • Detailed-oriented and able to multitask.
  • Strong communication and leadership skills.

Benefits:

  • Medical, dental, and vision insurance.
  • Life insurance and disability insurance.
  • Retirement plan.
  • Associate shopping program.
  • Health and wellness programs.
  • Discount marketplace.
  • Identity theft protection.
  • Pet insurance.
  • Voluntary benefits, including critical illness insurance, accident insurance, hospital indemnity insurance, legal services, and choice auto and home program.

About Crothall Services Group, Inc.:

Crothall Services Group, Inc. is a leading provider of healthcare support services. We are committed to delivering high-quality services that meet the needs of our clients and their patients. Our team of professionals is dedicated to providing exceptional service and support to our clients and their patients.