Supply Chain Fulfillment Coordinator

2 weeks ago


Bethesda, Maryland, United States LCG, Inc. Full time
Job Overview

Location: Rockville, MD (Hybrid)

LCG, Inc. is a recognized minority-owned technology consulting firm that has been a reliable partner to numerous federal agencies, including a significant number of Institutes and Centers at the National Institutes of Health (NIH). With over 25 years of experience, LCG has been at the forefront of digitization and innovation within the Health and Human Services (HHS) and NIH sectors. Our mission is to enhance IT organizations by providing precise technology solutions and operational models that drive mission capabilities and performance success.

Position Summary:

We are looking for a dedicated and experienced Order Fulfillment Specialist (Mid) to take on a crucial role within our organization. This position is pivotal in managing the planning, analysis, development, implementation, maintenance, and enhancement of systems, programs, policies, procedures, and tools to ensure the effective and accountable management of IT assets. The successful candidate will possess extensive knowledge of operations and fulfillment industry practices, a customer-centric approach, and the capability to collaborate effectively across various departments.

Key Responsibilities:

  • Process purchase requests and incoming orders, ensuring the accuracy of products and pricing.
  • Confirm and follow up on customer orders, maintaining a high level of precision in order management.
  • Manage and execute order modifications, ensuring timely delivery to designated locations.
  • Monitor and resolve outstanding vendor and invoicing issues promptly.
  • Address claims issues according to established procedures and initiate internal improvement initiatives.
  • Provide essential product knowledge, pricing, and shipping information to customers as required.
  • Maintain accurate customer records and respond to inquiries in a professional and timely manner.
  • Communicate effectively with team members, management, and government personnel to keep all stakeholders informed of any changes that may affect customer service.
  • Develop and implement procurement and IT strategies that align with organizational goals.
  • Analyze inventory and service levels to ensure consistent order fulfillment while minimizing costs.
  • Manage demand fluctuations, enhance demand-planning processes, and improve forecast accuracy.
  • Develop and monitor strategy implementations, focusing on achieving cost savings targets.
  • Create and maintain policies and procedures to ensure effective procurement and distribution of IT assets.
  • Establish processes for order entry and tracking, ensuring accurate maintenance of customer information.
  • Ensure that agreements, licenses, and warranties are tracked and reviewed for renewal opportunities.
  • Oversee product distribution, including shipping, returns, delivery timelines, and follow-up.

Qualifications:

  • A minimum of 5 years of experience in order fulfillment or a related field is required.
  • At least 4 years of specialized experience in operations and fulfillment industry practices is required.
  • Proven ability to manage a team effectively and work collaboratively in a team environment.
  • Exceptional customer service skills with a strong customer-first mindset.
  • Excellent oral and written communication skills.
  • Strong interpersonal skills, capable of effective communication with various stakeholders.
  • Strategic thinking and implementation capabilities.
  • Proficiency in managing demand fluctuations and enhancing demand-planning processes.
  • Desired Certifications – Comp TIA A+ certification.

Compensation and Benefits:

The projected compensation range for this position is $56,400 to $81,500 per year, benchmarked in the Washington, D.C. metropolitan area. Salary at LCG is determined by various factors, including role, location, education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive and comprehensive benefits package, including health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, paid leave, federal holidays, professional development, and lifestyle benefits.

Commitment to Fair and Inclusive Practices:

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.



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