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Client Relations Specialist

2 months ago

San Francisco, California, United States Ferguson PLC Full time

Position Title: Customer Service Representative

Company Overview: Ferguson PLC is a leading provider of luxury kitchen and bath fixtures, offering an extensive range of over 2500 products in our impressive showroom.

Role Overview: We are seeking a dedicated Customer Service Representative to enhance our customer experience in the residential appliance and plumbing sector. This role is ideal for individuals who thrive on interaction and are passionate about delivering exceptional service.

Key Responsibilities:

  • Welcome customers and manage the showroom environment.
  • Assist clients both online and in-person, ensuring their needs are met.
  • Expand your knowledge of our product offerings to provide informed assistance.
  • Collaborate closely with Showroom Consultants to support customer inquiries and administrative tasks.
  • Facilitate the sales process by providing timely quotes and ensuring accurate order processing.
  • Handle incoming sales calls, coordinate deliveries, and maintain customer contracts.
  • Support Outside Sales Associates and keep vendor information updated.

Qualifications:

  • A college degree or progress towards one is preferred, though relevant experience is also valued.
  • Goal-oriented, self-motivated, and capable of meeting deadlines.
  • Strong communication, time management, and organizational skills.
  • Friendly demeanor for both phone and in-person interactions.
  • Ambitious and eager to succeed.
  • Proficient in general computer skills.
  • Ability to multitask effectively.
  • Enthusiastic, courteous, and articulate.
  • Quick learner with a service-oriented mindset.
  • Prior customer service experience is advantageous.

Benefits: Ferguson PLC is committed to providing a comprehensive benefits package that includes medical, dental, and vision coverage, retirement savings with company match, paid leave, employee assistance programs, and associate discounts. We prioritize the growth and advancement of our associates, recognizing that they are our most valuable asset.

Equal Opportunity Employer: Ferguson PLC is an equal opportunity employer and adheres to all applicable laws regarding non-discrimination.