Facility Outreach Manager

4 weeks ago

Tampa, Florida, United States Modivcare, Inc. Full time

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you.

This position is responsible for acting as an advocate within the non-emergency medical transportation system for patients and case managers by providing in-service training to facilities on how to use NEMT services and to promote relationships. In addition, will partner with nursing homes, dialysis clinics, and other medical providers that have numerous clients with scheduled trips to maximize scheduling coordination and information sharing.

Key Responsibilities:

  • Advocate within the non-emergency medical transportation system for patients and case managers.
  • Advocate on behalf of the organization's goals and initiatives within the community.
  • Provide in-service training to facilities on how to use NEMT services and to promote relationships.
  • Ensure facility outreach and training are conducted throughout assigned area of responsibility.
  • Coordinate all community-based outreach, event planning, and education.
  • Develop and implement outreach strategies.
  • Develop ongoing relationships with facilities through face-to-face meetings, phone calls, and group presentations.
  • Analyze subscription service requests (standing orders), providing education and outreach to avoid or resolve problems and increase quality.
  • Analyze patient attendance information for the prior month from facilities.
  • Analyze data and develop cost management strategies.
  • Oversee all facility coordination and quality assurance activities in partnership with the Director of Operations to include staff management.
  • Work to provide stakeholder engagement.
  • Identify and contract with Sole Source TPs; responsible for the successful rate negotiation and end-to-end sole source contracting function.
  • Lead facility networking, tracking, and reporting outreach efforts.
  • Collect and analyze feedback from the community and stakeholders.
  • Provide training and development of the TripCare portal.
  • Provide support and guidance to more junior team members.
  • Participate in other projects or duties as assigned.
  • Business travel of up to 80% required.

Requirements:

  • Bachelor's Degree required.
  • Five (5) plus years member service, transportation service, UR Manager in a health plan or social worker experience.
  • Medical transportation management experience preferred.
  • Facility-based social service programs, including facility discharge planning experience preferred.
  • Clinical, case management, and discharge experience preferred.
  • Or equivalent combination of education and/or experience.

Modivcare offers a comprehensive benefits package to include the following:

  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post-Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental, and much more)

Modivcare is an Equal Opportunity Employer.

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