Healthcare Outreach Specialist

3 weeks ago

Tampa, Florida, United States Elevance Health Full time

Job Summary

The Outreach Care Specialist II plays a vital role in ensuring that our members receive the best possible care. This position requires a strong understanding of healthcare systems and a passion for improving the lives of others.

Key Responsibilities

  • Coordinate follow-up care plans for members, scheduling appointments and enrolling them in programs as needed.
  • Assess member compliance with medical treatment plans via telephone or on-site visits.
  • Identify barriers to plan compliance and coordinate resolutions.
  • Recommend treatment plan modifications and determine the need for additional services in conjunction with case management and providers.
  • Coordinate identification of and referral to local, state, or federally funded programs.
  • Coach members on ways to reduce health risks.
  • Prepare reports to document case and compliance updates.
  • Establish and maintain relationships with agencies identified in relevant contracts.
  • Serve as a preceptor for new associates and participate in or lead projects with cross-functional teams.

Requirements

  • Requires a high school diploma or equivalent and a minimum of 3 years of related experience; or any combination of education and experience that would provide an equivalent background.

Preferred Skills

  • Certified nurse assistant or certified medical assistant and/or a BS/BA degree in a related field is preferred.
  • Strong communication skills are preferred.

About Elevance Health

Elevance Health is a health company dedicated to improving lives and communities. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

Our Culture

We are creating a culture that is designed to advance our strategy and lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture, driving our shared success for our consumers, associates, communities, and business.

Benefits

We offer a range of market-competitive total rewards, including merit increases, paid holidays, Paid Time Off, and incentive bonus programs. We also provide medical, dental, vision, short and long-term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs, and financial education resources.

Work Environment

We operate in a Hybrid Workforce Strategy, requiring associates to work at an Elevance Health location at least once per week and potentially several times per week. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

Equal Employment Opportunity

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws.

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