Clinical Solutions Specialist

1 day ago

Raleigh, North Carolina, United States VitalConnect Full time
Job Title: Clinical Specialist

Join VitalConnect as a Clinical Specialist and play a vital role in implementing our solutions at customer sites. As a Clinical Specialist, you will provide clinical customer support to effectively implement VitalConnect's solutions into customer sites.

Key Responsibilities:
  • Implement the clinical training program to various customer sites throughout the United States.
  • Support clients by providing onsite and virtual clinical education through presentations and demonstrations about merits and proper clinical usage of company products.
  • Collaborate with various departments within customer organization to implement onsite clinical evaluations to ensure clinical acceptance of all technological devices.
  • Educate customers on the merits, proper clinical procedures, and usages of clinical devices.
  • Train and establish effective relationships with external customers while working with sales teams to drive clinical value.
  • Develop and deliver a customized training and support plan for VCI solutions at customer sites.
  • Submit detailed documentation while onsite at customer accounts within designated time frame.
  • Maintain product knowledge as product operations and/or features change.
  • Ongoing customer support either in person or by phone/video conference.
  • Educate Clinical Research Associates and corporate teams of clinical relevance and applications of our products and solutions.
  • Assist in various projects as assigned.
  • Traveling up to 75%.
Requirements:
  • Bachelor's degree preferred.
  • Degree in nursing or related field preferred.
Preferred Skills:
  • Excellent communication skills (verbal and written) and organizational skills.
  • The ability to successfully manage multiple priorities in a fast-paced environment.
  • The ability to work independently or as a team player in cross-functional projects.
  • Extensive judgement and experience to plan and accomplish goals.
  • Friendly and approachable presence; enjoys developing relationships at all levels of the organization, from the receptionist to the CEO.
  • Proficiency in Microsoft Office and other computer software.
  • Passion for making a positive change in people's lives.
  • Valid unrestricted nursing license issued within the U.S.
  • Prior or current critical care or telemetry nursing experience.
  • Knowledge of Good Clinical Practice (GCP) and ECG rhythm interpretation.

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