Virtual Receptionist
6 days ago
At Enchanted Expeditions, we're seeking a highly skilled and customer-focused Virtual Front Desk Receptionist to join our team. As a key member of our remote team, you'll be responsible for providing exceptional service to our clients, ensuring seamless communication, and delivering outstanding support from a distance.
Key Responsibilities:- Client Interaction: Greet clients warmly and professionally via phone, email, and chat, and assist them with inquiries, bookings, and general assistance.
- Appointment Scheduling: Coordinate appointments, meetings, and consultations for clients and company executives, ensuring accuracy and efficiency.
- Booking Support: Assist clients with travel bookings, reservations, modifications, and cancellations, providing timely and accurate assistance.
- Issue Resolution: Address client concerns and complaints effectively, providing prompt resolutions and demonstrating empathy and understanding.
- Information Management: Maintain accurate records of client interactions, transactions, and communications in the company's database systems.
- Communication: Communicate effectively with internal teams, including reservations, operations, and management, to ensure seamless service delivery.
- Documentation: Prepare and organize documentation related to bookings, reservations, contracts, and client communications in accordance with company policies.
- Customer Support: Provide assistance to clients during their travels, offering support with changes, emergencies, or unforeseen circumstances as they arise.
- Competitive Pay: Enjoy a competitive salary with opportunities for performance-based bonuses.
- Flexible Work Schedule: Work from the comfort of your own home with a flexible schedule that suits your needs.
- Career Growth Opportunities: Develop your skills and advance your career in the travel industry with our comprehensive training and support.
- Travel Discounts: Enjoy access to exclusive travel discounts and perks for personal travel experiences.
- Health Insurance: Receive comprehensive health insurance coverage and additional benefits package.
- High School Diploma: Possess a high school diploma or equivalent (Bachelor's degree preferred).
- Customer Service Experience: Have previous experience in customer service, reception, or a related field, preferably in the travel industry.
- Excellent Communication Skills: Demonstrate excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Problem-Solving Skills: Possess strong problem-solving skills and the ability to remain calm and composed under pressure.
- Empathy and Patience: Show empathy and patience in dealing with client inquiries, complaints, and issues.
- Technical Skills: Be proficient in using customer service software, CRM systems, and Microsoft Office suite.
- Remote Work Experience: Have the ability to work independently and collaboratively in a remote team environment.
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