Personal Lines Account Manager

3 weeks ago


Rochester, Michigan, United States World Insurance Associates, LLC. Full time
Job Description

At World Insurance Associates, we're seeking a skilled Personal Lines Associate Account Manager to join our team. As a key member of our team, you'll play a vital role in supporting our Account Executives with client management and retention.

Key Responsibilities

  • Collaborate with insurance producers to deliver exceptional client service
  • Support Account Managers in effectively managing a high volume of work, ensuring timely completion of tasks
  • Process changes to existing policies, including adding or replacing vehicles, mortgagee changes, and coverage updates
  • Handle renewals, service requests, claims, billing, and new policies with precision
  • Review applications, policies, endorsements, and audits for accuracy
  • Coordinate expiration lists with department managers to obtain renewal business information
  • Build strong relationships with clients, providing advocacy, excellent service, and professional communication

Requirements

  • Bachelor's degree or equivalent work experience, preferred
  • Minimum two years of Personal Lines account management or support experience required
  • Property & Casualty License required, or agreement to obtain within 3-6 months of employment
  • Strong administrative and computing skills, including Microsoft Office (Word, Excel, and PowerPoint)
  • Applied/Epic or similar agency management software experience, preferred
  • Able to work independently and interact effectively with team members
  • Self-motivated and driven, with a sense of urgency and ability to meet deadlines
  • Effective written and verbal communication skills, including active listening and problem-solving
  • Ability to multitask, prioritize, and use discretion when handling sensitive information
  • Professional demeanor and positive attitude

Equal Employment Opportunity

At World Insurance Associates, we celebrate and support our differences. We believe that a diverse team allows our employees, products, and community to thrive. We're an equal opportunity workplace, dedicated to providing opportunities regardless of race, color, ancestry, religion, sex, national origin, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. We make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless it would impose an undue hardship on our business.



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