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Service Center Associate

2 months ago

Portsmouth, Virginia, United States Commonwealth of Virginia Full time

Job Responsibilities

The Commonwealth of Virginia is seeking dedicated individuals to join our team as Customer Service Generalists. These positions are available at various service centers within the Portsmouth District. We are looking for candidates who are passionate about providing exceptional service and are eager to learn and grow in their careers.

The selected candidates will be responsible for managing a variety of customer interactions, which include:

  • Communicating policies, procedures, and regulations effectively.
  • Issuing identification cards and processing applications.
  • Administering vision, driving, and in-car road assessments.
  • Handling vehicle registrations, titling, and tax collection.
  • Providing a range of DMV-related services to the public.

Comprehensive training will be provided to ensure your success in this role. We offer a competitive salary along with excellent health and retirement benefits, including:

  • Twelve paid holidays annually.
  • Paid annual, sick, and personal leave.
  • Deferred compensation options.

The Virginia Department of Motor Vehicles serves millions of licensed drivers and ID card holders, as well as numerous businesses and organizations. Our operations are guided by our core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork.

Minimum Qualifications

To be considered for this position, candidates must possess:

  • Experience in customer service within a fast-paced environment.
  • Proficiency in using personal computers and automated systems.
  • Strong verbal and written communication skills.
  • Ability to work collaboratively in a team setting.
  • Flexibility to work weekdays and Saturdays.
  • Excellent organizational and time management skills.
  • Attention to detail and the ability to complete tasks accurately and on time.
  • A valid driver's license with a responsible driving record.
  • Physical capability to lift 10-25 pounds.

Additional Considerations

None

Application Process

Upon submission of your application, you will receive confirmation of receipt. Please monitor your application status through your account.

Selected candidates will be required to complete the I-9 Employment Eligibility Verification Form and participate in E-Verify. A background check and a fingerprint-based criminal history check will also be necessary.

All applicants must submit their applications online, as we do not accept other formats. Ensure your application is complete with relevant experience and skills to facilitate the evaluation process.

We encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. Candidates are invited to provide necessary documentation to be considered for this opportunity.