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Room Service Associate

1 month ago

Portsmouth, Virginia, United States Wentworth By the Sea Full time
Job Summary

We are seeking a highly motivated and customer-focused Room Service Associate to join our team at Wentworth By the Sea. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Take room service orders over the phone and communicate with kitchen staff to ensure accurate and timely delivery.
  • Answer questions about menu selections and provide recommendations to guests.
  • Process payments and maintain accurate records of transactions.
  • Ensure the cleanliness and organization of the work area, adhering to company standards.
  • Develop and maintain positive relationships with guests, colleagues, and management.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements:

  • High school diploma or equivalent preferred.
  • Previous customer service experience a plus.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

Benefits:

  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • Free meal for every shift worked.
  • Comprehensive benefits package, including health, dental, and vision insurance.