Customer Success Manager

4 weeks ago


Omaha, Nebraska, United States Remarcable PC Full time
Customer Success Manager

Remarcable PC is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve maximum value from our platform.

Key Responsibilities:

  • Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of our platform.
  • Build and maintain strong, long-lasting relationships with key stakeholders in customer organizations.
  • Serve as the primary point of contact for customer inquiries, providing prompt and effective resolutions.
  • Deeply understand our platform's features and functionality to provide expert advice and solutions to customers.
  • Conduct regular training sessions, webinars, etc. to educate customers on new features and best practices.
  • Act as the voice of the customer within the company, sharing feedback and insights with the product, sales, and engineering teams to drive continuous improvement.
  • Proactively identify potential issues and opportunities for improvement, addressing them before they impact customer satisfaction.
  • Monitor customer health metrics and usage data to identify at-risk accounts and proactively engage to prevent churn.
  • Drive customer renewals and contract extensions, ensuring a high retention rate.
  • Identify opportunities for upselling and cross-selling and lead the negotiation and roll out of additional products or features based on customer needs.

Requirements:

  • 3-5 years of experience in customer success, account management, or a related role, preferably in B2B SaaS or the construction industry (electrical, mechanical or general) or with construction-related technologies.
  • Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
  • Excellent problem-solving abilities and a client service mentality. Adaptable and willing to collaborate.
  • Technical aptitude and the ability to learn new software platforms quickly.
  • Data-driven approach to decision-making, with experience using customer success platforms or CRM tools
  • Take a sense of ownership in the work that you do. Self-motivating and able to work with minimal supervision.

About Remarcable PC:

Remarcable PC is dedicated to advancing the adoption of technology in the construction industry and bringing better efficiency, visibility, and communication to our customers. We are a cloud-based Procurement & Tool Management Software provider, serving the Electrical Contractor Industry nationwide. Our team is composed of contractor and distribution experts located coast to coast, with a growing hub of employees operating in person at our Omaha office.



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