Customer Success Manager
4 weeks ago
Remarcable PC is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve maximum value from our platform.
Key Responsibilities:
- Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of our platform.
- Build and maintain strong, long-lasting relationships with key stakeholders in customer organizations.
- Serve as the primary point of contact for customer inquiries, providing prompt and effective resolutions.
- Deeply understand our platform's features and functionality to provide expert advice and solutions to customers.
- Conduct regular training sessions, webinars, etc. to educate customers on new features and best practices.
- Act as the voice of the customer within the company, sharing feedback and insights with the product, sales, and engineering teams to drive continuous improvement.
- Proactively identify potential issues and opportunities for improvement, addressing them before they impact customer satisfaction.
- Monitor customer health metrics and usage data to identify at-risk accounts and proactively engage to prevent churn.
- Drive customer renewals and contract extensions, ensuring a high retention rate.
- Identify opportunities for upselling and cross-selling and lead the negotiation and roll out of additional products or features based on customer needs.
Requirements:
- 3-5 years of experience in customer success, account management, or a related role, preferably in B2B SaaS or the construction industry (electrical, mechanical or general) or with construction-related technologies.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
- Excellent problem-solving abilities and a client service mentality. Adaptable and willing to collaborate.
- Technical aptitude and the ability to learn new software platforms quickly.
- Data-driven approach to decision-making, with experience using customer success platforms or CRM tools
- Take a sense of ownership in the work that you do. Self-motivating and able to work with minimal supervision.
About Remarcable PC:
Remarcable PC is dedicated to advancing the adoption of technology in the construction industry and bringing better efficiency, visibility, and communication to our customers. We are a cloud-based Procurement & Tool Management Software provider, serving the Electrical Contractor Industry nationwide. Our team is composed of contractor and distribution experts located coast to coast, with a growing hub of employees operating in person at our Omaha office.
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