Senior Client Success Manager

4 weeks ago


Omaha, Nebraska, United States Carson Group Holdings, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Senior Client Success Manager to join our team at Carson Group Holdings, LLC. The successful candidate will be responsible for ensuring the highest level of satisfaction for our clients, providing exceptional support and guidance to help them achieve their goals.

Key Responsibilities
  • Act as the primary point of contact for clients, providing timely and effective support to resolve any issues or concerns.
  • Develop and maintain strong relationships with clients, understanding their needs and preferences to deliver tailored solutions.
  • Collaborate with internal teams to ensure seamless communication and coordination, ensuring that client needs are met and exceeded.
  • Provide training and guidance to clients on our products and services, ensuring they have the necessary skills and knowledge to get the most out of our offerings.
  • Identify and implement process improvements to enhance the overall client experience, ensuring that our services are delivered efficiently and effectively.
Requirements
  • 3+ years of experience in a client-facing role, preferably in the financial services industry.
  • Proven track record of delivering exceptional client satisfaction and loyalty.
  • Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal stakeholders.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines to meet client needs.
  • Knowledge of financial products and services, with a strong understanding of the industry and its trends.
What We Offer
  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development, with a focus on client success and satisfaction.
  • A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional client experiences.


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