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Customer Service Team Manager

1 month ago

Omaha, Nebraska, United States Lineage Logistics Full time
Customer Care Lead

At Lineage Logistics, we're seeking a skilled Customer Care Lead to join our team. In this role, you'll be responsible for planning, assigning, and directing the work of a customer care team. Your primary focus will be on ensuring timely customer follow-up on all issues or concerns, acting as a liaison between operations and customers, and managing account needs.

Key Responsibilities:
  • Plan and direct the work of a customer care team to ensure timely and effective issue resolution.
  • Act as a liaison between operations and customers, managing account needs and communicating concerns to the appropriate team members.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to resolve complex customer issues.
Requirements:
  • Proven experience in customer-facing roles, preferably in logistics or supply chain management.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.