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Customer Service Representative

2 months ago

Lakeland, Florida, United States Publix Super Markets, Inc. Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Publix Super Markets, Inc. As a Customer Service Representative, you will be responsible for investigating customer complaints, securing physical evidence, and referring cases to the Risk Management Customer Claims Unit (CCU) as needed.

Key Responsibilities
  • Process customer complaints regarding issues with national brand, private label, manufactured, and retail altered products
  • Prepare reports upon business and customer demand
  • Process regulatory action taken with a retail store
  • Respond to customer complaints in a professional manner
Additional Responsibilities
  • Monitor and respond to customer inquiries in a timely and professional manner
  • Collaborate with internal teams to resolve customer issues
  • Stay up-to-date on company policies and procedures
Requirements
  • 1 year of customer service or retail experience
  • Excellent attendance and punctuality
  • Excellent written and verbal communication skills
  • Ability to remain flexible and calm in stressful situations and handle highly confidential and sensitive information
  • Ability to prioritize work, work under deadlines, and handle a high volume of work accurately
  • Accurate computer typing skills at 40-50 wpm
  • Strong computer skills, including Microsoft Word, Excel, Outlook, Internet Explorer, and Adobe Acrobat
  • Willingness to work flexible hours, including extended periods of time, holidays, and weekends
  • Enthusiasm, initiative, and pride in work
  • Good human relation skills (ability to work well with others and be a team member)
  • Excellent interpersonal skills and ability to communicate effectively with all levels of the organization
Preferred Qualifications
  • 2 years of customer service or retail experience
  • Publix Retail experience
  • Bilingual Spanish/English
Benefits
  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost
  • Opportunity to purchase additional shares of our privately-held stock
  • 401(k) retirement savings plan
  • Group health, dental, and vision plans
  • Paid Time Off
  • Paid Parental Leave
  • Short- and long-term disability insurance
  • Tuition reimbursement
  • Free hot lunches (buffet-style) at facilities with a cafeteria