Branch Operations Manager

2 weeks ago

Lincoln Nebraska, United States Quality Talent Group Full time
About This Role

We are seeking a highly skilled Branch Operations Associate Manager (LO) to join our National Branch Network team in the Consumer, Small & Business Banking division. As a key member of our team, you will be responsible for leading and supervising risk and operations of teller functions to deliver exceptional customer service and colleague experience.

Key Responsibilities
  • Lead and supervise risk and operations of teller functions to deliver exceptional customer service and colleague experience
  • Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
  • Perform operational and customer support tasks
  • Provide excellent customer service, engage customers in conversations, and build relationships with them
  • Manage the schedule and the daily operations of the teller line
  • Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
  • Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
  • Support customers and employees in resolving or escalating concerns or complaints
  • Collaborate and consult with branch employees, colleagues, and mid-level managers
  • Interact directly with customers
  • Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
  • Manage allocation of people and financial resources for branch operations
  • Mentor and guide talent development of direct reports and assist in hiring talent
Requirements
  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 1+ years of Leadership experience
  • Leadership skills including the ability to build, develop, and motivate a diverse work team
  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
  • Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and employees
  • Knowledge and understanding of laws and regulations pertaining to the banking industry
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention
  • Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
  • Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
  • Cash handling experience
  • Bilingual speaking proficiency in Spanish/English
What We Offer

We offer a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. We are recognized for our commitment to diversity, equity, and inclusion, and we are proud to be a leader in the financial services industry.

We are an equal opportunity employer and welcome applications from all qualified candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide a work environment that is free from discrimination and harassment.

We are a drug-free workplace and require all employees to adhere to our drug and alcohol policy. We also require all employees to represent their own experiences during the recruiting and hiring process.

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