Branch Operations Manager

6 days ago

Lincoln, United States Quality Talent Group Full time

About the job Branch Operations Manager (LO) - Williamsburg
Why Wells Fargo:

Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. #LivingTheWellLife means you're supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces "to grow your career" in the U.S.

About this role:

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business Banking division. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role you will:

  • Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
  • Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
  • Perform operational and customer support tasks
  • Provide excellent customer service, engage customers in conversations, and build relationships with them
  • Manage the schedule and the daily operations of the teller line
  • Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
  • Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
  • Support customers and employees in resolving or escalating concerns or complaints
  • Collaborate and consult with branch employees, colleagues, and mid-level managers
  • Interact directly with customers
  • Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
  • Manage allocation of people and financial resources for branch operations
  • Mentor and guide talent development of direct reports and assist in hiring talent
  • This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below
Required Qualifications:
  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 1+ years of Leadership experience
Desired Qualifications:
  • Leadership skills including the ability to build, develop, and motivate a diverse work team
  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
  • Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and employees
  • Knowledge and understanding of laws and regulations pertaining to the banking industry
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention
  • Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
  • Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
  • Cash handling experience
  • Bilingual speaking proficiency in Spanish/English
Job Expectations:
  • Ability to work a schedule that may include most Saturdays
  • Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness. However, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
  • This position is not eligible for Visa sponsorship
Posting Location:

3901 Old Cheney Rd LINCOLN, NE 68516

Posting End Date:
28 Jul 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

  • Branch Operations Manager

    5 days ago

    Lincoln, Nebraska, United States Wells Fargo Full time

    About this role:Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business Banking division.As a Branch Operations Associate Manager, you will lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and...

  • Branch Operations Manager

    2 weeks ago

    Lincoln, Nebraska, United States Quality Talent Group Full time

    Job Title: Branch Operations ManagerWe are seeking a highly skilled Branch Operations Manager to join our team at Quality Talent Group. As a Branch Operations Manager, you will be responsible for leading and supervising the risk and operations of teller functions to deliver exceptional customer service and colleague experience.About the Role:This is a...

  • Branch Operations Manager

    1 week ago

    Lincoln, Nebraska, United States Quality Talent Group Full time

    Job Title: Branch Operations ManagerWe are seeking a highly skilled Branch Operations Manager to join our team at Quality Talent Group. As a Branch Operations Manager, you will be responsible for leading and supervising the risk and operations of teller functions to deliver exceptional customer service and colleague experience.About the Role:This is a...

  • Branch Operations Manager

    4 days ago

    Lincoln, Nebraska, United States Quality Talent Group Full time

    About the JobWe are seeking a highly skilled Branch Operations Manager to join our team at Quality Talent Group. As a Branch Operations Manager, you will be responsible for leading and supervising the risk and operations of teller functions to deliver exceptional customer service and colleague experience.Key Responsibilities:Lead and supervise risk and...

  • Branch Operations Manager

    2 weeks ago

    Lincoln, Nebraska, United States WELLS FARGO BANK Full time

    About Wells FargoWells Fargo is a leading financial services company that offers a wide range of products and services to individuals, businesses, and institutions. We are committed to helping our customers achieve their financial goals and live their best lives.About the RoleWe are seeking a highly skilled and experienced Branch Operations Associate Manager...

  • Branch Operations Manager

    3 weeks ago

    Lincoln, Nebraska, United States Quality Talent Group Full time

    About This RoleWe are seeking a highly skilled Branch Operations Associate Manager (LO) to join our National Branch Network team in the Consumer, Small & Business Banking division. As a key member of our team, you will be responsible for leading and supervising risk and operations of teller functions to deliver exceptional customer service and colleague...

  • Branch Operations Manager

    1 week ago

    Lincoln, Nebraska, United States Quality Talent Group Full time

    About the JobWe are seeking a highly skilled Branch Operations Manager to join our team at Quality Talent Group. As a key member of our Consumer, Small & Business Banking division, you will be responsible for leading and supervising risk and operations of teller functions to deliver exceptional customer service and colleague experience.Key...

  • Branch Manager

    4 weeks ago

    Lincoln, Nebraska, United States Bickford Senior Living Full time

    About the RoleWe are seeking an experienced Executive Director to lead our team at Bickford Senior Living. As the operations leader, you will be responsible for driving the culture and performance of our branch, ensuring excellent resident care and engagement, optimal sales results, and financial performance.Key ResponsibilitiesOperations Management: Oversee...

  • Branch Operations Manager

    1 week ago

    Lincoln, Nebraska, United States Wells Fargo Full time

    About this role:Wells Fargo is seeking a Branch Operations Associate Manager to lead and supervise risk and operations of teller functions, delivering exceptional customer service and colleague experience. The ideal candidate will have 2+ years of experience assessing and meeting customer needs, as well as 1+ years of leadership experience.Key...

  • Branch Operations Manager

    2 weeks ago

    Lincoln, Nebraska, United States Quality Talent Group Full time

    About This RoleWe are seeking a highly skilled Branch Operations Associate Manager (LO) to join our National Branch Network team in the Consumer, Small & Business Banking division. As a key member of our team, you will be responsible for leading and supervising risk and operations of teller functions to deliver exceptional customer service and colleague...

  • Branch Manager

    2 weeks ago

    Lincoln, Nebraska, United States JPMorganChase Full time

    Job SummaryWe are seeking a highly skilled and experienced Branch Manager to join our team at JPMorganChase. As a Branch Manager, you will be responsible for leading a team of bankers and associate bankers to deliver exceptional customer experiences and drive business growth.Key ResponsibilitiesLead a team of bankers and associate bankers to achieve sales...

  • Branch Operations Manager

    3 weeks ago

    Lincoln, Nebraska, United States WELLS FARGO BANK Full time

    About This RoleWells Fargo is seeking a highly skilled Branch Operations Manager to join our National Branch Network team within the Consumer, Small & Business Banking division.Key ResponsibilitiesLead and supervise risk and operations of teller functions to deliver exceptional customer service and colleague experience, ensuring timely completion, quality,...

  • Branch Manager

    7 days ago

    Lincoln, Nebraska, United States JPMorganChase Full time

    Job SummaryWe are seeking a highly skilled and experienced Branch Manager to join our team at JPMorgan Chase. As a Branch Manager, you will be responsible for leading a team of bankers and associate bankers to deliver exceptional customer service and drive business growth.Key ResponsibilitiesLead a team of bankers and associate bankers to achieve sales and...

  • Branch Director, Home Health Operations Manager

    3 weeks ago

    Lincoln, Nebraska, United States CenterWell Home Health Full time

    Lead Our Home Health TeamThe Branch Director is responsible for overseeing the day-to-day operations of our home health branch, ensuring the delivery of high-quality patient care and services. This role requires strong leadership and management skills, as well as the ability to work collaboratively with our clinical and administrative teams.Key...

  • Branch Director, Home Health Operations Manager

    3 weeks ago

    Lincoln, Nebraska, United States CenterWell Home Health Full time

    Lead Home Health Operations with ExcellenceThe Branch Director is a key leader responsible for overseeing the day-to-day operations of our Home Health branch. This role requires a strong focus on delivering high-quality patient care, ensuring operational efficiency, and driving business growth.Key Responsibilities:Develop and implement strategic plans to...

  • Branch Development Manager

    3 weeks ago

    Lincoln, Nebraska, United States Circle Logistics, Inc Full time

    Job Title: Branch Development ManagerCompany: Circle Logistics, IncLocation: Lincoln, NEAbout Circle Logistics, Inc: Circle Logistics, Inc is a leading third-party logistics (3PL) company, specializing in providing customized transportation solutions to a diverse range of industries. We pride ourselves on delivering exceptional customer service, leveraging...

  • Branch Director, Home Health Operations Manager

    3 weeks ago

    Lincoln, Nebraska, United States CenterWell Home Health Full time

    Lead Home Health Operations with ExcellenceThe Branch Director is responsible for overseeing the day-to-day operations of our Home Health branch, ensuring seamless delivery of high-quality patient care. This role requires a strong leader who can motivate and support staff, drive business growth, and maintain regulatory compliance.Key Responsibilities:Develop...

  • Branch Development Manager

    4 days ago

    Lincoln, Nebraska, United States Circle Logistics, Inc Full time

    Job Title: Branch Development ManagerCompany: Circle Logistics, IncLocation: Lincoln, NEAbout Circle Logistics, Inc: Circle Logistics, Inc is a leading third-party logistics (3PL) company, specializing in providing customized transportation solutions to a diverse range of industries. We pride ourselves on delivering exceptional customer service, leveraging...

  • Branch Development Manager

    3 weeks ago

    Lincoln, United States Circle Logistics, Inc Full time

    Job Title: Branch Development ManagerCompany: Circle LogisticsLocation: Lincoln, NEAbout Circle Logistics: Circle Logistics is a leading third-party logistics (3PL) company, specializing in providing customized transportation solutions to a diverse range of industries. We pride ourselves on delivering exceptional customer service, leveraging our expansive...

  • Branch Development Manager

    2 weeks ago

    lincoln, United States Circle Logistics, Inc Full time

    Job Title: Branch Development ManagerCompany: Circle LogisticsLocation: Lincoln, NEAbout Circle Logistics: Circle Logistics is a leading third-party logistics (3PL) company, specializing in providing customized transportation solutions to a diverse range of industries. We pride ourselves on delivering exceptional customer service, leveraging our expansive...