Branch Operations Manager

1 week ago

Lincoln, Nebraska, United States Quality Talent Group Full time
Job Title: Branch Operations Manager

We are seeking a highly skilled Branch Operations Manager to join our team at Quality Talent Group. As a Branch Operations Manager, you will be responsible for leading and supervising the risk and operations of teller functions to deliver exceptional customer service and colleague experience.

About the Role:

This is a challenging and rewarding role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service. As a Branch Operations Manager, you will be responsible for:

  • Leading and supervising the risk and operations of teller functions to deliver exceptional customer service and colleague experience
  • Providing feedback and presenting ideas for improving customer service and colleague experience, and related performance management process and tools
  • Performing operational and customer support tasks
  • Providing excellent customer service, engaging customers in conversations, and building relationships with them
  • Managing the schedule and the daily operations of the teller line
  • Making decisions and resolving issues related to daily operations of the teller line, under direction of regional banking management
  • Leveraging interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
  • Supporting customers and employees in resolving or escalating concerns or complaints
  • Collaborating and consulting with branch employees, colleagues, and mid-level managers
  • Interacting directly with customers
  • Coaching, motivating, and developing a diverse team of direct reports to achieve full potential and meet established business objectives
  • Managing allocation of people and financial resources for branch operations
  • Mentoring and guiding talent development of direct reports and assisting in hiring talent
Requirements:

To be successful in this role, you will need:

  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 1+ years of Leadership experience
Desired Qualifications:

We are looking for candidates with:

  • Leadership skills including the ability to build, develop, and motivate a diverse work team
  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
  • Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and employees
  • Knowledge and understanding of laws and regulations pertaining to the banking industry
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention
  • Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
  • Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
  • Cash handling experience
  • Bilingual speaking proficiency in Spanish/English
Job Expectations:

This role requires:

  • Ability to work a schedule that may include most Saturdays
  • Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness. However, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
  • This position is not eligible for Visa sponsorship
Location:

This role is based in Lincoln, NE.

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