Branch Operations Manager

4 days ago

Lincoln, Nebraska, United States Quality Talent Group Full time
About the Job

We are seeking a highly skilled Branch Operations Manager to join our team at Quality Talent Group. As a Branch Operations Manager, you will be responsible for leading and supervising the risk and operations of teller functions to deliver exceptional customer service and colleague experience.

Key Responsibilities:
  • Lead and supervise risk and operations of teller functions to deliver exceptional customer service and colleague experience
  • Provide feedback and present ideas for improving customer service and colleague experience
  • Perform operational and customer support tasks
  • Provide excellent customer service and engage customers in conversations
  • Manage the schedule and daily operations of the teller line
  • Make decisions and resolve issues related to daily operations of the teller line
  • Leverage interpretation of applicable regulations, policy, and procedure requirements
  • Support customers and employees in resolving or escalating concerns or complaints
  • Collaborate and consult with branch employees, colleagues, and mid-level managers
  • Interact directly with customers
  • Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
  • Manage allocation of people and financial resources for branch operations
  • Mentor and guide talent development of direct reports and assist in hiring talent
Requirements:
  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution
  • 1+ years of leadership experience
Preferred Qualifications:
  • Leadership skills, including the ability to build, develop, and motivate a diverse work team
  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
  • Customer service, operations, or financial services management experience within a high-volume, fast-paced, and constantly changing environment
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and employees
  • Knowledge and understanding of laws and regulations pertaining to the banking industry
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention
  • Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
  • Relevant military experience, including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
  • Relevant military experience, including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
  • Cash handling experience
  • Bilingual speaking proficiency in Spanish/English
Job Expectations:
  • Ability to work a schedule that may include most Saturdays
  • Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies
  • This position is not eligible for Visa sponsorship

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