Senior Salesforce Administrator/Configuration Manager

4 weeks ago


Austin, Texas, United States University of Texas at Austin Full time

About the Role

The University of Texas at Austin is seeking a highly skilled Salesforce Administrator/Configuration Manager to join our team. As a key member of our Salesforce ecosystem, you will be responsible for designing, enhancing, and configuring our Salesforce-based CRM to meet the needs of our organization.

Key Responsibilities

  • Serve as a lead systems administrator for our Salesforce-based ecosystem.
  • Take ownership of all aspects of user and license management, including new user setup, roles, profiles, permissions, public groups, and more.
  • Execute Salesforce configuration changes, such as Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, and mobile administration.
  • Provision and manage Salesforce environments.
  • Execute and address system errors and user enhancements.
  • Review, prioritize, and oversee the resolution of outstanding configuration decisions as identified by project leads.
  • Assist with technical design and data mapping efforts by eliciting user requirements, documenting user stories, and communicating with internal and external subject matter experts and data stewards.
  • Monitor Salesforce Product Releases each cycle to proactively prioritize required changes based on assessed impact to managed functionality, including deprecations, updates, and enhancements.
  • Work with our custom development team to manage our overall native Salesforce Automation strategy, creating automations by designing and developing flow patterns, approval processes, and validation rules from a holistic, object-centric approach.
  • Assess and provide recommendations for future-facing solutions, both vendor-provided and custom developed, as part of our mission to provide best-in-class advancement services for standards and process improvements for developers, app builders, and administrators.
  • Serve as a deployment manager, leading configuration and code migration, participating in design and testing activities for business unit acceptance and package deployment.
  • Document system requirements and business process workflows.
  • Design and configure Salesforce UI to meet business requirements.

Requirements

  • Bachelor's degree.
  • 5+ years of professional experience as a Salesforce Administrator, Business Analyst, or serving in a Salesforce administration capacity.
  • 3+ years of professional experience with developing and managing configuration migration using commonly established deployment patterns.
  • Expert-level understanding of the core Salesforce platform (Sales Cloud, Service Cloud, Community Cloud) with functional knowledge of the entire product suite, including Marketing Cloud, Integration Cloud, and App Cloud.
  • Experience integrating Salesforce with third-party solutions, including AppExchange apps and external APIs, platform constraints, including API limitations and governor limits.
  • Demonstrated ability to collaborate with individuals with varying skills and from different parts and levels within a complex organization.
  • Demonstrated ability to manage expectations, prioritize work, and partner with functional and technical stakeholders to achieve project goals or business needs.
  • Ability to provide coaching, technical mentoring, guidance, and feedback to peers and junior teammates and communicate complex technical solutions to non-technical team members and customers.
  • Demonstrated ability to organize complex tasks into manageable and measurable work.
  • Self-directed and dedicated to working as a member of a collaborative team.
  • Excellent problem-solving skills.

Preferred Qualifications

  • Familiarity with fundraising and development terminology and related business processes.
  • Salesforce Advanced Administrator and/or Platform App Builder certification.
  • Secondary certifications or experience with supporting products like Flosum/Copado, OwnBackup, Splunk, Tableau CRM / Event Monitoring, SF Maps, etc.
  • 5+ years of professional experience with developing and managing configuration migration using commonly established deployment patterns, including a strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.
  • 7+ years of Salesforce administration or business analysis experience.
  • Knowledge of PCI DSS and HIPAA compliance standards and best practices.
  • Master's degree or higher.

Salary Range

$98,000+ depending on qualifications.

Required Materials

  • Resume/CV.
  • 3 work references with their contact information; at least one reference should be from a supervisor.
  • Letter of interest.


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