Front Desk Associate

12 hours ago


Anaheim, California, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at The Viv Hotel Anaheim a Tribute Portfolio Hotel. As a key member of our Front Desk team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out experiences, and maintaining a clean and organized front desk area.

Key Responsibilities
  • Greets guests warmly and personally recognizes them upon arrival
  • Reviews arrival lists daily and prepares welcome amenities
  • Escorts VIPs to their rooms and checks them in prior to arrival
  • Answers phone calls within three rings and responds to guest inquiries
  • Manages cash handling procedures, including counting bank at the beginning and end of shift
  • Keeps the front desk area clean and organized
  • Assists with lobby activation as needed
  • Utilizes proper procedures when handling guest PPI data
  • Follows check-in and check-out checklists and retrieves necessary identification documents and payment
  • Attends promptly to guest needs and inquiries
Requirements
  • Minimum of one year of experience in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • High School education or equivalent
  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed guest and team member expectations
  • Excellent time management skills
Benefits
  • Competitive hourly pay rate of $19.00 to $20.00
  • Free Telemedicine and Virtual Mental Health care access
  • Multiple Health Insurance and Life Insurance options
  • 401k Plan with Company Match
  • Paid Time Off
  • Holiday Pay
  • Pet Insurance
  • Employee Assistance Program
  • Schulte Savings Marketplace Discounts

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