Front Desk Associate
12 hours ago
We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at The Viv Hotel Anaheim a Tribute Portfolio Hotel. As a key member of our Front Desk team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out experiences, and maintaining a clean and organized front desk area.
Key Responsibilities- Greets guests warmly and personally recognizes them upon arrival
- Reviews arrival lists daily and prepares welcome amenities
- Escorts VIPs to their rooms and checks them in prior to arrival
- Answers phone calls within three rings and responds to guest inquiries
- Manages cash handling procedures, including counting bank at the beginning and end of shift
- Keeps the front desk area clean and organized
- Assists with lobby activation as needed
- Utilizes proper procedures when handling guest PPI data
- Follows check-in and check-out checklists and retrieves necessary identification documents and payment
- Attends promptly to guest needs and inquiries
- Minimum of one year of experience in Front Desk Operations
- In-depth knowledge of hotel Front Desk operations
- High School education or equivalent
- Basic computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed guest and team member expectations
- Excellent time management skills
- Competitive hourly pay rate of $19.00 to $20.00
- Free Telemedicine and Virtual Mental Health care access
- Multiple Health Insurance and Life Insurance options
- 401k Plan with Company Match
- Paid Time Off
- Holiday Pay
- Pet Insurance
- Employee Assistance Program
- Schulte Savings Marketplace Discounts
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