Key Holder
2 days ago
Centric Brands Inc. is a leading fashion brand that redefines everyday style with its unique blend of LA sensibility and rock + roll point-of-view. With a focus on offering the perfect fit for everyone, the brand takes a revolutionary approach to denim and sophisticated classics, incorporating the latest technology to deliver beautiful, innovative, and flawlessly fitting products.
The Key Holder is a key member of our store team, responsible for partnering with the Store Manager and Assistant Manager to motivate the team to deliver exceptional customer experiences. This role requires a strong sales and customer service background, with a proven track record of driving sales growth and building strong relationships with customers.
Key ResponsibilitiesSales Generation
- Drive sales growth by consistently motivating the sales team to achieve individual sales goals and key performance indicators (KPIs).
- Support the Store Manager in achieving total store goals and KPIs.
- Collaborate with the sales team to educate them on store sales plans, personal sales goals, and store statistics.
- Lead by example on the sales floor and achieve individual sales goals.
Customer Service
- Create a customer-centric environment by consistently demonstrating best practices in customer service, sales generation, and customer outreach.
- Develop a strong knowledge of the brand's history, aesthetic, philosophy, and lifestyle, and effectively communicate this information to the sales team and customers.
- Handle escalated customer service issues or concerns.
- Assist with other customer service-related projects as directed by the Store Manager.
Team Development
- Coordinate the daily activities of the sales team.
- Ensure that all team members comply with Company Policy & Procedures and escalate any possible violations to the Store Manager.
- Participate in the training of new associates on Company Policy & Procedures, Company history, and brand aesthetic.
- Act as a role model for the sales team by consistently demonstrating best practices in customer service and sales generation.
- Provide recognition to team members for exceptional performance.
- Provide constructive feedback and coaching to team members to address performance concerns and encourage continued growth and development.
Operations & Presentation
- Comply with all Company policies and procedures, including those found in the Company Employee Handbook and those communicated by Management.
- Perform and coordinate store opening and closing procedures in compliance with Company procedures.
- Process all POS transactions quickly, accurately, and efficiently.
- Ensure that the sales floor meets Company Standards with regards to merchandising, visual presentation, and housekeeping.
Communication
- Demonstrate a high level of professionalism and enthusiasm in communication with clients, peers, management, and corporate partners.
- Participate in weekly Manager's conference calls as required.
- Communicate sales reports as required by Company procedures.
- 2-3 years of retail sales experience required.
- Proven track record of sales generation and customer service.
- Interest in fashion and trend awareness required.
- Strong computer skills-proficient in Outlook, Excel, and Word.
- Effective communication and presentation skills, both written and verbal.
- Excellent time management skills.
- Ability to work a flexible schedule to meet the needs of the business, including nights and weekends.
Centric Brands Inc. is an Equal Opportunity Employer.
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