Technical Operations Support Specialist

1 week ago

Baltimore, Maryland, United States JobRialto Full time
Job Summary:

JobRialto is seeking a highly skilled Technical Operations Support Specialist to join our team. As a key member of our Audit Control team, you will be responsible for maintaining and developing regulatory knowledge to serve as a subject matter expert and central point of contact for SEC rule 17A-13.

Key Responsibilities:

• Develop and maintain effective partnerships with all stakeholders on issues related to audit confirms.
• Manage, escalate, track and ensure resolution on issues that pose operational regulatory or reputational risk to the firm.
• Identify and contribute to operational risk projects related to strategic business initiatives.
• Ensure the existence of mitigating controls and constantly question procedures, checklists and reports to ensure that they are current and accurate.

Day-to-Day Tasks:

• Proactively manage all communication from external and internal clients to ensure a timely and adequate response.
• Scrutinize/supervise all data pulled by the vendor team and ensure quality information is being sent to the auditors/clients.
• Prepare and analyze metrics for senior management in order to provide transparency to the volumes the team encounters.
• Use of Microsoft Office suite, particularly Excel and Outlook (Intermediate level; use of pivot tables, formulas including lookup functions and managing multiple inboxes).
• Become efficient in the use of internal firm systems as quickly as possible.
• Work is conducted in a team environment with various internal deadlines throughout the day; must be willing to ask questions when unsure of procedure to ensure the team achieves its objectives.

Requirements:

• Excellent communication skills with a level of comfort/experience talking to both internal senior stakeholders and external stakeholders.
• Experience in high-pressure situations where tight deadlines need to be met.
• Experience dealing with high volumes of incoming mail.
• Being able to be trained remotely and a desire to learn.
• Experience with 17A-13 and audit confirmations is of course preferable but not a requirement.

Education:

Bachelor's Degree

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