Member Experience Director

2 weeks ago


Waco, Texas, United States AEG Full time
About the Role

The Member Experience Manager is a key position at AEG, responsible for curating and enhancing the ClubLife experience and driving Club Member Growth. This individual will be the face of the club, responsible for sourcing, enrolling, onboarding, and connecting new Members. They will also create and host activities with current Members and their guests to demonstrate Pride in Belonging.

Key Responsibilities
  • Lead the Member Experience Team in executing the Membership Experience strategic plan.
  • Create a vibrant and connected member community, ensuring a high level of satisfaction and retention.
  • Focus on At Risk Member Intervention and increased retention practices, analyzing data to inform decisions.
  • Communicate effectively with employees and Members via various channels, ensuring clear and concise messaging.
  • Execute all Member Events and Programs, incorporating feedback from Members and committees.
  • Onboard new Members, ensuring a seamless connection process.
  • Develop storytelling and content-focused communications, highlighting the value of ClubLife.
Requirements
  • Undergraduate degree in a relevant field, such as business, communications, or hospitality management.
  • 3-5 years of experience in hospitality, customer relations, or marketing and communications.
  • Experience in sales, relationship management, food and beverage operations, customer service, or membership associations is preferred.
  • Prior experience in leading a team or project to a successful outcome is highly valued.
  • Advanced knowledge of Microsoft Office suite, including Word, Outlook, and Excel, as well as CRM/Salesforce.


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