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Executive Director of Operations

2 months ago

Waco, Texas, United States Scenthound Full time
About the Position

The Executive Director of Operations is a vital role that requires strong leadership, sales expertise, and exceptional customer service skills. This position is responsible for driving membership sales through health and wellness education, maintaining a knowledgeable team that prioritizes dog wellness and safety, and providing leadership, guidance, and mentorship for employees.

Key Responsibilities
  • Drive Membership Sales: Develop and implement strategies to increase membership sales through health and wellness education.
  • Maintain a Knowledgeable Team: Ensure that team members are knowledgeable about dog wellness and safety, and provide ongoing training and support to maintain high standards.
  • Provide Leadership and Guidance: Lead and mentor employees to ensure they have the skills and knowledge needed to provide exceptional customer service and drive business results.
  • Manage Client Expectations: Respond promptly and accurately to client inquiries and concerns, and resolve issues in a timely and professional manner.
  • Ensure Safety and Quality: Maintain a safe and clean environment for dogs and team members, and ensure that all quality standards are met.
Requirements
  • Leadership Experience: Proven experience in a leadership role, with a track record of driving business results and developing high-performing teams.
  • Sales and Marketing Experience: Experience in sales and marketing, with a strong understanding of how to drive membership sales and grow business.
  • Customer Service Experience: Proven experience in providing exceptional customer service, with a strong focus on building strong relationships with clients.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, clients, and stakeholders.