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Installation Operations Manager

2 months ago

Dublin, California, United States CastleWorks Careers Full time
Job Overview

The Installation Operations Manager will oversee a team of Installers in both the Area of Responsibility (AOR) and new construction sectors, ensuring that client projects are prepared for installation safely and efficiently. This role involves supervising the quality and productivity of Installers, managing labor efficiency, controlling material usage, and minimizing customer callbacks.

Key Responsibilities:

  • Develop and manage the installation team, including hiring, coaching, scheduling, and prioritizing work assignments.
  • Oversee purchasing procedures and orders for installation materials and equipment.
  • Manage warehouse operations, including personnel and inventory management.
  • Ensure quality control for all installations.
  • Maintain safety and efficiency standards for installers, focusing on labor efficiency and material management.
  • Supervise installation crews and monitor the profitability of the installation department in both AOR and new construction.
  • Conduct regular meetings, assess employee performance, and assign work to ensure timely project completion.
  • Address customer issues and complaints to uphold high levels of customer satisfaction.
  • Perform job site assessments for quality and safety compliance.
  • Develop and manage departmental budgets.
  • Participate in weekly sales meetings and collaborate closely with sales personnel.
  • Assist with billing processes for ongoing projects and monitor established budgets.
  • Ensure timely ordering and distribution of materials and equipment for scheduled jobs.
  • Generate operational reports and maintain records of inventory, tools, and vehicles.
  • Review and approve weekly payroll for installation staff.
  • Oversee maintenance of facilities and equipment.
  • Ensure all jobs are permitted and inspections are scheduled promptly.
  • Maintain equipment pricing in coordination with management.

Qualifications:

  • Proven customer service skills with a minimum of two years of experience.
  • Experience in residential HVAC sales, leadership, and project management is essential.
  • Strong time management abilities with the capacity to handle multiple tasks simultaneously.
  • Familiarity with geographical sales areas or proficiency in map reading is advantageous.
  • A high school diploma or General Education Degree (GED) is strongly preferred.
  • Excellent leadership, communication, computer, and mathematical skills.
  • A valid California Driver License and a clean driving record in accordance with company policy.