Turndown Service Attendant

1 month ago


McCall, Idaho, United States Shore Lodge Whitetail LLC Full time
Job Summary

Shore Lodge Whitetail LLC is seeking a skilled Turndown Attendant to join our team. As a Turndown Attendant, you will be responsible for providing exceptional service to our guests by ensuring their rooms are prepared to the highest standards.

Key Responsibilities
  • Turn Down Service: Provide turn down service by turning back the bedspread, replenishing amenities, linens, and supplies, and filling ice buckets as requested by guests.
  • Room Inspection: Visually inspect rooms for cleanliness and appearance.
  • Atmosphere Creation: Close drapes, tune radios to a soothing station, and set the lighting for an evening experience.
  • Sanitation and Maintenance: Wipe down tub and sink areas, strip and make beds, change linens, replenish amenities, linens, and supplies, and empty trash.
  • Communication: Communicate with engineering for any maintenance needs and monitor and maintain all public areas, including event outlets.
  • Laundry Services: Provide laundry services as needed.
  • Lost and Found: Return lost and found articles to the Executive Housekeeper.
  • Team Collaboration: Attend periodic staff meetings with other department heads to discuss company policies and patrons' complaints, and make recommendations to improve service and ensure efficient operations.
Requirements
  • Education: High School Diploma or GED equivalent.
  • Communication Skills: Oral and written comprehension and expression.
  • Organizational Skills: Ability to follow instructions and functionally multitask while maintaining a high degree of organization.
  • Customer Service Skills: Excellent customer service skills required.
  • Experience: Previous work experience in housekeeping is preferred.


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