Automotive Service Consultant
2 weeks ago
Automotive Service Consultant - Younger Auto Group
Welcome to Younger Auto Group, where our commitment to customer satisfaction drives everything we do. Our dealerships are dedicated to providing top-notch vehicles that cater to our customers' needs. As one of the leading automotive groups in the region, we pride ourselves on fostering a supportive environment for our employees. We offer a variety of career paths within the automotive sector, from Sales to Service to Management. If you have a passion for delivering exceptional customer service and a strong commitment to quality, we encourage you to explore this opportunity.
Compensation begins at $60,000 annually, with opportunities for increased earnings.
Benefits of Working with Us:
- Competitive salary structure
- Supportive team environment
- Comprehensive Medical, Dental & Vision Insurance
- Health Ancillary Plans
- Health Savings Account
- Company-funded Life and AD&D Insurance
- 401K Retirement Savings Plan
- Paid Vacation & Sick Leave
- Discounts on vehicle purchases
- Career advancement opportunities for high achievers
As a Service Consultant, you will be the primary point of contact for our service department. This role involves welcoming customers with a friendly demeanor and utilizing your customer-focused skills to assess their service needs, ensuring they feel assured that their requirements will be addressed. You will also serve as the intermediary between the customer and our Service Technicians, keeping customers informed about repair timelines, cost estimates, and vehicle readiness.
Your Daily Responsibilities Will Include:
- Promoting additional services through respectful and ethical methods
- Providing precise repair and maintenance estimates
- Adhering to established protocols for vehicle care and operation
- Following up on repairs, updating customers on progress, and notifying them when their vehicles are ready
- Explaining repairs and associated costs clearly to customers
- Addressing minor customer concerns and keeping the Service Manager informed of any significant issues
- Maintaining Customer Satisfaction Index (CSI) scores in line with dealership standards
Qualifications:
- Exceptional customer service abilities
- Positive and proactive attitude
- Previous experience in a similar role is highly preferred
- Ability to pass pre-employment screenings for background, drug, and driving records
If you are interested in a fulfilling career that leverages your customer service expertise, we invite you to consider this opportunity.
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