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Patient Relations Coordinator

2 months ago

Towson, Maryland, United States Gastro Health Full time
About the Role

Gastro Health is seeking a highly skilled Patient Relations Representative to join our team. As a key member of our organization, you will play a vital role in ensuring exceptional patient experiences and providing top-notch administrative support.

Key Responsibilities
  • Answering and Routing Calls: Respond to all incoming calls and direct them to the appropriate personnel in a timely and professional manner.
  • Scheduling and Confirming Appointments: Schedule, confirm, and cancel office appointments as patients call in, ensuring seamless communication and coordination.
  • Referral and Demographic Management: Work on referrals and import demographics from patient portals, maintaining accurate and up-to-date records.
  • Voicemail Management: Regularly check and respond to voicemail messages, addressing patient concerns and inquiries.
  • Benefits Verification: Verify patients' health plan benefits and eligibility as needed, ensuring compliance with regulations.
  • Patient Support: Assist patients with questions and concerns regarding procedures, providing clear and concise information.
  • Medical Record Retrieval: Request medical records from doctors and hospitals, maintaining confidentiality and adhering to HIPAA guidelines.
  • Prescription Management: Send in new prescriptions and refills, ensuring timely and accurate processing.
  • Patient Check-in: Welcome patients and facilitate a smooth check-in process, addressing any concerns or issues.
  • Additional Duties: Perform other duties as assigned by management, contributing to the overall success of the team.
Requirements
  • Education: High school diploma or GED equivalent.
  • Experience: 2+ years of medical administration experience, with a strong background in patient relations and communication.
  • Language Skills: Bilingual (English/Spanish) required, with excellent verbal and written communication skills.
Benefits

Gastro Health offers a comprehensive benefits package to eligible employees, including:

  • 401(k) Retirement Plan: Employer contributions and Safe Harbor Non-Elective Contributions of 3%.
  • Discretionary Profit-Sharing Contributions: Up to 4% of eligible compensation.
  • Health Insurance: Comprehensive coverage for employees and their families.
  • Employer Contributions to HSAs and HRAs: Supporting employees' healthcare expenses.
  • Dental and Vision Insurance: Coverage for employees and their families.
  • Flexible Spending Accounts: Reimbursement for out-of-pocket medical expenses.
  • Voluntary Life Insurance: Additional coverage for employees and their families.
  • Voluntary Disability Insurance: Protection for employees in case of illness or injury.
  • Accident Insurance: Coverage for unexpected medical expenses.
  • Hospital Indemnity Insurance: Financial protection for hospital stays.
  • Critical Illness Insurance: Coverage for severe medical conditions.
  • Identity Theft Insurance: Protection for employees' personal identity.
  • Legal Insurance: Access to legal services and advice.
  • Pet Insurance: Coverage for employees' pets.
  • Paid Time Off: Accrued time off for employees to relax and recharge.
  • Discounts at Local Fitness Clubs: Exclusive discounts for employees.
  • Discounts at AT&T: Special offers for employees.

Gastro Health is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and mission to provide exceptional patient care and experiences.