Healthcare Patient Coordinator
1 week ago
Responsible for executing all necessary tasks to enhance physician productivity and elevate patient satisfaction.
This role serves as the primary liaison at the clinic for patients regarding any inquiries of both clinical and administrative nature. Responsibilities include coordinating clinical communications with the physician, securing prior authorizations for prescribed treatments, referrals, or procedures, and scheduling appointments within the clinic or hospital. Additionally, this position involves managing patient care follow-ups from both the hospital and clinic, organizing the physician's schedule (including both operating room and clinic as applicable), handling telephone inquiries, returning messages, and arranging follow-up tests and referrals for patients.
Success in this role requires establishing a strong working relationship with the physician and the ability to treat patients with dignity, confidentiality, and compassion at all times, even during stressful situations.
MINIMUM QUALIFICATIONS:
EDUCATION:
High school diploma or equivalent; knowledge of medical terminology is essential.
CERTIFICATION/LICENSES:
N/A
SKILLS:
Proficient computer skills, particularly in a Windows environment with Microsoft Office Word and Excel. Keyboarding proficiency and the ability to operate standard office equipment are required. Must possess the ability to read and write in English; bilingual in Spanish is preferred.
EXPERIENCE:
A minimum of one (1) year of experience is required, with three (3) years in a related healthcare field preferred.
NATURE OF SUPERVISION:
- Reports to: Clinic Manager
ENVIRONMENT:
- Exposure to bloodborne pathogens
- General office setting with frequent patient interaction and VDT exposure
PHYSICAL REQUIREMENTS:
Ability to sit for extended periods. Proficient keyboard usage adhering to ergonomic principles. Flexibility in work schedule is essential.
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