Automotive Service Representative

2 weeks ago


Indiana, Pennsylvania, United States Monro Muffler Brake Full time
Job Title: Guest Care Specialist

At Monro Inc., we're committed to delivering exceptional guest experiences. As a Guest Care Specialist, you'll play a vital role in ensuring our guests receive top-notch service and support.

Key Responsibilities:
  • Provide exceptional guest service, addressing their needs and concerns in a professional and courteous manner.
  • Assist guests in selecting the right products and services for their vehicles, ensuring they receive the best possible solutions.
  • Work collaboratively with the service team to ensure seamless guest experiences, from initial contact to completion of services.
  • Develop a strong understanding of our products and services, enabling you to effectively communicate their value to guests.
  • Manage guest complaints and issues in a fair and timely manner, ensuring resolution and satisfaction.
Requirements:
  • High school diploma or equivalent required.
  • Strong verbal communication skills, with the ability to accurately write sales work orders and effectively explain services to guests.
  • Ability to work a variety of shifts, including days, evenings, weekends, and holidays.
  • Valid driver's license and satisfactory Motor Vehicle Report (MVR) required.
What We Offer:
  • A competitive hourly rate of $15.00 to $18.00.
  • Opportunities for growth and development through coursework, leadership skills, and open opportunities.
  • A supportive team environment, with a focus on collaboration and guest satisfaction.

Monro Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace. We're proud to offer a dynamic and inclusive work environment, where everyone has the opportunity to grow and succeed.



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